IT Support Technician

Konverge Technologies; Navi Mumbai; Vor Ort; INR 180.000 - 260.000; Vollzeit

Zusammenfassung

Konverge Technologies in Mumbai, Maharashtra is seeking an enthusiastic IT Support Technician to join our team. This entry-level role offers hands-on experience in handling hardware and networking issues and supporting both clients and internal teams.

You will troubleshoot, install and maintain computer systems, document requests, and collaborate with IT colleagues to improve service delivery. A proactive learner with good communication will thrive in this role.

Qualifikationen

• Basic knowledge of hardware components and networking principles.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both verbal and written.
• A proactive attitude towards learning and professional development.
• Ability to work independently as well as part of a team.

Aufgaben

• Provide first-line support for hardware and networking issues, troubleshooting problems and resolving them in a timely manner.
• Assist in the installation, configuration, and maintenance of computer systems and networks.
• Respond to support requests via phone, email, or in-person, ensuring a high level of customer service.
• Document and track issues using our ticketing system, ensuring that all interactions are logged accurately.
• Collaborate with other IT team members to improve processes and enhance service delivery.
• Stay updated with the latest technology trends and best practices in hardware and networking.

Kenntnisse

Hardware basics

Networking basics

Problem solving

Communication skills

Proactive learning

Team player

Jobbeschreibung

We are seeking an enthusiastic IT Support Technician to join our team in the Mumbai Region, Maharashtra. This is an excellent opportunity for IT freshers looking to kickstart their careers in the technology sector. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients and internal teams, ensuring that all hardware and networking issues are resolved efficiently and effectively.

Key Responsibilities

• - Provide first-line support for hardware and networking issues, troubleshooting problems and resolving them in a timely manner.
• - Assist in the installation, configuration, and maintenance of computer systems and networks.
• - Respond to support requests via phone, email, or in-person, ensuring a high level of customer service.
• - Document and track issues using our ticketing system, ensuring that all interactions are logged accurately.
• - Collaborate with other IT team members to improve processes and enhance service delivery.
• - Stay updated with the latest technology trends and best practices in hardware and networking.

Required Skills

• - Basic knowledge of hardware components and networking principles.
• - Strong problem-solving skills and the ability to work under pressure.
• - Excellent communication skills, both verbal and written.
• - A proactive attitude towards learning and professional development.
• - Ability to work independently as well as part of a team.

If you are a motivated individual with a passion for technology and a desire to learn, we encourage you to apply for this exciting opportunity to grow your career in IT support.