Technical Support Specialist

IZEE MANPOWER CONSULTANCY PVT LTD; Bengaluru; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

IZEE MANPOWER CONSULTANCY PVT LTD in Bengaluru is seeking a Technical Support Specialist to join our team. The role focuses on service desk operations and cloud computing support, handling queries via phone, email, chat, and social media.

You will diagnose and resolve issues related to mail servers, DNS, SPF, DKIM/DMARC, Active Directory, SSO, API integrations, and Windows/M365 tools. Strong communication and networking knowledge are essential.

Qualifikationen

• Experience with service desk processes and ticketing systems.
• Knowledge of cloud technologies and SaaS applications.
• Excellent communication skills at C1 level.
• Experience troubleshooting networking, VPNs, and internet protocols.
• Basic networking and security practices.

Aufgaben

• Provide customer support across phone, email, chat, and social channels.
• Diagnose and resolve issues related to mail servers and DNS/DKIM/DMARC.
• Manage user accounts and permissions via Active Directory; assist with SSO.
• Support API integrations and advise on security measures such as SPF records.
• Maintain knowledge of Windows, MS Office, O365, Teams, and SharePoint.
• Collaborate with ICT Service Desk to ensure a seamless user experience.

Kenntnisse

Service desk operations

Cloud computing concepts

Communication skills (C1)

Networking

Active Directory

Jobbeschreibung

We are seeking a dedicated Technical Support Specialist to join our team in Bangalore or Pune. The ideal candidate will have a strong background in service desk operations and technical support processes, particularly in cloud computing environments. This role involves responding to customer support queries through various channels including phone, email, chat, and social media, ensuring timely diagnosis, resolution, and tracking of issues.

Key Responsibilities

• Provide exceptional customer support by addressing queries and resolving issues related to cloud computing and associated technologies.
• Utilize excellent communication skills to interact effectively with customers and team members.
• Diagnose and troubleshoot technical issues related to mail server settings (IMAP, POP, SMTP) and domain server concepts (DNS, DKIM, DMARC).
• Manage user accounts and permissions through Active Directory and assist with Single Sign-On (SSO) processes.
• Support API integrations and provide guidance on security measures including SPF records and malware prevention.
• Maintain knowledge of various operating systems and applications, including Windows, MS Office, O365, and collaboration tools like Microsoft Teams and SharePoint.
• Collaborate with the ICT Service Desk team to ensure a seamless support experience for users.

Required Skills

• Strong understanding of service desk and technical support processes.
• Proficiency in cloud computing concepts and technologies.
• Excellent communication skills, with a C1 equivalent proficiency.
• Experience with troubleshooting and resolving issues related to networking, VPNs, and internet protocols.
• Basic knowledge of networking and security practices.