Technical Support Specialist

Shashwath Solution; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Shashwath Solution is seeking a motivated fresher to start a career as a Technical Support Engineer. You will assist customers in troubleshooting and resolving issues related to our products and services, ensuring timely and effective support via phone, email, or chat.

The role requires a solid grasp of computer systems, networking, and software applications, along with excellent communication skills. You will collaborate with the engineering team to escalate unresolved issues and contribute to

Qualifications

• Any Bachelor's degree with excellent communication.
• Basic knowledge of operating systems and networking concepts.
• Ability to work in a fast-paced environment.
• Problem-solving mind-set and a customer-first attitude.

Responsibilities

• Provide timely and effective support via phone, email, or chat.
• Diagnose technical problems and guide users through step-by-step solutions.
• Collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles.
• Demonstrate strong understanding of computer systems, networking, and software applications.

Skills

voice process

troubleshooting

networking

Technical Support Engineer

Technical Support

Education

Bachelor's degree

Job description

We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services.

Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions.

You will collaborate with the engineering team to elevate unresolved issues and contribute to knowledge base articles. Candidates should possess a strong understanding of computer systems, networking, and software applications. Excellent communication skills and a passion for technology are essential for success in this role.

Qualifications

• Any Bachelors degree with excellent communication
• Basic knowledge of operating systems and networking concepts
• Ability to work in a fast-paced environment
• Problem-solving mind-set and a customer-first attitude

Mandatory Key Skills

• voice process
• troubleshooting
• networking
• Technical Support Engineer
• Technical Support.