Technical Support Engineer

Arham Web Works; Surat; On-site; INR 150,000 - 210,000; Full time

Job summary

Arham Web Works in Gujarat seeks a motivated Technical Support Engineer to assist customers with SaaS applications and provide technical support. This full-time role is ideal for freshers or recent graduates seeking hands-on experience in technical support and customer success.

Office hours are 9 am to 6 pm, Monday to Friday. Candidates must be from Gujarat and have 0–1 years of experience in technical support or internships.

Qualifications

• Fresher or up to 1 year of experience in technical support.
• Basic understanding of SaaS platforms, networking, OS, and troubleshooting.
• Strong communication and problem-solving skills.
• Familiarity with ticketing tools like Zendesk, Freshdesk, or similar is a plus.
• Currently pursuing or recently completed IT/CS degree/diploma.

Responsibilities

• Respond to basic technical queries via chat, email, or phone under guidance.
• Troubleshoot SaaS application issues like access, performance, and integration problems.
• Guide customers through step-by-step solutions with clarity.
• Document queries, resolutions, and troubleshooting steps in ticketing systems.
• Collaborate with senior support or development teams for escalated issues.

Skills

Strong communication

Problem solving

Education

IT/CS degree or diploma

Tools

Zendesk

Freshdesk

Job description

We Are A Web Agency With A Passion For Design.

Technical Support Engineer

November 2, 2026

Job Description

We are looking for a motivated Technical Support Engineer to assist our team in resolving customer queries and providing technical support for SaaS applications. This internship is ideal for freshers or recent graduates who want to gain hands‑on experience in technical support and customer success.

Job Type: Full‑time
Experience: 0–1 years
Number of positions: 1
Office time: 9 am to 6 pm
Working days: Monday to Friday
Candidates must be from Gujarat.

Responsibilities

• Respond to basic technical queries via chat, email, or phone under guidance.
• Assist in troubleshooting SaaS application issues like access, performance, and integration problems.
• Guide customers through step‑by‑step solutions with clarity.
• Document queries, resolutions, and troubleshooting steps in ticketing systems.
• Collaborate with senior support or development teams for escalated issues.

Qualification and Minimal Requirements

• Fresher or up to 1 year of experience in technical support (internship/academic exposure accepted).
• Basic understanding of SaaS platforms, networking, operating systems, and troubleshooting.
• Strong communication and problem‑solving skills.
• Familiarity with ticketing tools like Zendesk, Freshdesk, or similar is a plus.
• Currently pursuing or recently completed a degree/diploma in IT, Computer Science, or related field.