Support Engineer Intern

Keka Technologies Private Limited; Chennai District; On-site; INR 89,000 - 179,000; Full time

Job summary

Keka Technologies Private Limited in Chennai, Tamil Nadu invites applications for a Support Engineer Intern who will learn to assist the support and technical teams, troubleshoot customer issues, and document resolutions.

The role emphasizes problem-solving, communication, data analysis, basic scripting knowledge, and the ability to work independently or in a team while gaining hands-on experience in product support.

Qualifications

• Freshers / Students or recent graduates eligible for internship.
• B.Sc./B.E./B.Tech or related CS/IT degree required.
• Basic knowledge of Excel and data analysis.
• Good written and verbal communication and problem-solving skills.

Responsibilities

• Assist the support team in identifying and resolving customer technical issues.
• Understand customer queries and provide guidance under supervision.
• Help troubleshoot product-related issues and identify root causes.
• Document common issues and resolutions for knowledge bases.
• Support creation and updating FAQs and support documentation.
• Analyze support requests to identify recurring issues and patterns.
• Maintain records of customer issues, troubleshooting steps, and resolutions.
• Help test different scenarios to identify product issues.
• Collaborate with technical teams to investigate and resolve concerns.
• Create simple scripts or utilities for debugging where applicable.
• Participate in user training or product-support activities.

Skills

Excel & data analysis

Written & verbal communication

Problem-solving

Time management

Teamwork

Independent work

Willingness to learn

Scripting basics

Education

B.Sc. Computer Science / IT

B.E./B.Tech in CS/IT

Related degree

Job description

We are looking for a Support Engineer Intern who is eager to learn and develop skills in technical support, troubleshooting, customer communication, and problem-solving. The intern will work closely with the support and technical teams to understand customer issues, assist in troubleshooting, and document solutions.

What You'll Do

• Assist the support team in identifying and resolving customer technical issues.
• Understand customer queries and provide appropriate guidance under supervision.
• Assist in troubleshooting product-related issues and identifying possible root causes.
• Learn and document common technical issues and their resolutions.
• Support the team in preparing and updating FAQs, knowledge bases, and support documentation.
• Assist in analyzing support requests to identify recurring issues and patterns.
• Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
• Assist in testing different scenarios to identify and report product issues.
• Work with technical and other internal teams to investigate and resolve customer concerns.
• Assist in creating simple scripts or utilities for debugging, where applicable.
• Participate in user training or product-support activities as required.
• Good problem-solving and analytical skills.
• Good written and verbal communication skills.
• Strong attention to detail.
• Willingness to learn technical concepts and troubleshooting processes.
• Basic knowledge of Excel and data analysis.
• Good multitasking and time-management skills.
• Ability to work independently as well as collaboratively in a team.
• Good listening and customer-handling skills.
• Basic knowledge of scripting/coding is an added advantage.

Eligibility Criteria

• Qualification: B.Sc. (Computer Science), B.E., B.Tech, or any Computer Science/IT-related degree.
• Experience: Freshers / Students or recent graduates eligible for internship.