Technical Support - Service Professional

Servotech Power Systems; Sonipat; On-site; INR 420,000 - 600,000; Full time

Job summary

Servotech Power Systems is seeking a skilled Technical Support Engineer - Solar Service to provide technical assistance, troubleshooting, and service support for solar products and systems in Sonipat, Haryana.

You will work with customers, service teams, and partners to resolve issues with inverters and panels, perform remote fault diagnosis, and document service reports while coordinating with internal teams for timely resolutions.

Qualifications

• Bachelor or Diploma in Electrical / Electronics / Renewable Energy required.
• 2-5 years of relevant experience in solar systems.
• Experience with solar inverters, panels, and systems.
• Strong communication and problem-solving skills.
• Willingness to support field service teams and customers.
• Comfort with remote troubleshooting and fault diagnosis.
• Ability to coordinate with internal teams (RD, Quality, Production).
• Maintain service records and documentation.

Responsibilities

• Provide technical support for solar products including inverters, panels, and systems.
• Troubleshoot and resolve installation, commissioning, and operational issues.
• Support field service engineers, dealers, and customers with technical guidance.
• Assist in remote troubleshooting and fault diagnosis.
• Coordinate with internal teams to resolve product-related issues.
• Maintain service records, technical reports, and documentation.
• Provide product training to service teams, dealers, and partners.
• Ensure timely resolution of customer complaints and service requests.
• Support site visits when required for technical inspection and issue resolution.

Skills

Solar inverters

Solar power systems

Electrical circuits

Troubleshooting

Communication

Customer coordination

Rooftop solar

Diagnostics tools

Net metering

Education

B.Tech / Diploma in Electrical / Electronics / Renewable Energy

Job description

Job Summary

We are looking for a skilled Technical Support Engineer - Solar Service to provide technical assistance, troubleshooting, and service support for solar products and systems. The role involves supporting customers, service teams, and partners in resolving technical issues related to solar inverters, panels, and related equipment.

Location

Sonipat, Haryana

Experience

2 - 5 Years

Qualifications

B.Tech / Diploma in Electrical / Electronics / Renewable Energy

Responsibilities

• Provide technical support for solar products including inverters, panels, and solar systems.
• Troubleshoot and resolve installation, commissioning, and operational issues.
• Support field service engineers, dealers, and customers with technical guidance.
• Assist in remote troubleshooting and fault diagnosis.
• Coordinate with internal teams (RD, Quality, Production) to resolve product-related issues.
• Maintain service records, technical reports, and documentation.
• Provide product training to service teams, dealers, and partners.
• Ensure timely resolution of customer complaints and service requests.
• Support site visits when required for technical inspection and issue resolution.

Required Skills

• Strong knowledge of solar inverters, solar panels, and solar power systems.
• Understanding of electrical circuits, troubleshooting, and fault analysis.
• Experience in solar installation and commissioning support.
• Good communication and problem-solving skills.
• Ability to work with customers, dealers, and field service teams.

Preferred Skills

• Experience in rooftop solar / solar EPC / inverter service support.
• Knowledge of remote monitoring systems and solar diagnostics tools.
• Basic understanding of net metering and solar regulations.

Key Competencies

• Technical troubleshooting
• Customer support orientation
• Analytical thinking
• Team collaboration