Senior Executive

Luminous India; Gurgaon; Vor Ort; INR 450.000 - 600.000; Vollzeit

Zusammenfassung

Luminous India is seeking a technically skilled professional for remote support of Solar Inverters, ESS, Batteries, and related power storage products. You will serve as the primary interface for customers, dealers, installers, and service partners, delivering timely troubleshooting and product guidance across on-grid, off-grid and hybrid systems.

Ideal candidates have 3–5 years' experience in solar/off-grid/on-grid/UPS domains and hold BE/B.Tech or a 3-year Diploma in Electronics/Electrical.

Qualifikationen

• B.E./B.Tech/3-year Diploma in Electronics/Electrical.
• 3 to 5 years of relevant experience.
• Experience in Solar Off Grid/On Grid/Online UPS/High DC Voltage/3Phase Inverter/Lift Inverter.

Aufgaben

• Provide first-level technical support via telephone, email, CRM and digital channels.
• Diagnose and troubleshoot issues related to Solar Inverters, ESS, Batteries and High KVA products.
• Guide customers and installers during installation, commissioning and configuration.
• Assist customers with monitoring portal, mobile app, connectivity issues.
• Analyze alarms and fault codes; recommend corrective actions.

Kenntnisse

Solar off-grid/on-grid

Online UPS

High DC voltage

3-phase inverter

Lift inverter

Ausbildung

BE/B.Tech or 3-year Diploma in Electronics/Electrical

Jobbeschreibung

• This position is responsible for delivering remote technical support for Solar Inverters(On grid/Off grid/Hybrid), Battery Energy Storage Systems (BESS), Batteries, High KVA Inverters, and other Power Storage Business products across all supported brands.The incumbent will serve as the primary technical interface for customers, dealers, distributors, installers, and service partners, providing timely troubleshooting, product guidance, fault diagnosis, and complaint resolution to ensure superior customer experience and service excellence.

Primary Job Responsibilities

Customer Services & Power Electronics Industrial

• Provide first-level technical support through telephone, email, CRM, and digital support channels.
• Diagnose and troubleshoot issues related to Solar Inverters(On grid/ Offgrid/ Hybrid), ESS, Batteries, Monitoring Systems, and High KVA products.
• Guide customers and installers during installation, commissioning, configuration, and product operation.
• Support customers in resolving monitoring portal, mobile application, communication, and connectivity issues.
• Analyze product alarms, fault codes, and performance-related complaints.
• Recommend appropriate corrective actions and technical solutions.

Qualifications and Experience

Minimum Qualifications

B.E./B.Tech/3-year Diploma in Electronics/Electrical

3 to 5 years

Relevant/Additional Experience

Customer Service with Solar Off Grid/ On Grid / Online UPS / High DC Voltage / 3Phase Inverter / Lift Inverter

Products

Solar Industry /3 phase Online/Offline UPS