Technical Support Manager II

Avaya; Hyderabad; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Avaya, a leading enterprise software company, is seeking a Senior Services Engineering Manager to oversee global remote support operations. The role focuses on ensuring high-quality post-sales service delivery and customer satisfaction.

You will supervise up to 75 Remote Support Engineers through reporting managers, plan field support activities, and advise on projects while briefing senior management on scheduling and contractual clarifications.

Qualifications

• Bachelor degree or equivalent experience.
• 7–10 years of experience in Services Engineering or related field.
• Experience supervising large field teams and customer-facing roles.

Responsibilities

• Supervise up to 75 Remote Support Engineers via reporting supervisors.
• Plan and direct field post-sales remote support activities.
• Advise on projects and brief management on operational decisions, scheduling or contractual clarification.
• Identify and address complex business needs and recommend solutions.

Skills

People management

Remote support leadership

Project advisory

Education

Bachelor degree

Job description

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00053101

Job Family: Services

Job Function: Services Engineering

Short Description

Typically supervises up to 75 Remote Support Engineers through reporting supervisors. Plans and directs field post-sales remote support activities. Functions as advisor on projects assigned to the organizational unit; conducts customer and management briefings concerning operational decisions, scheduling requirements or contractual clarification. May have responsibility for revenue generation through sales of software/support services, consulting, and/or add-on applications. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems.

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.