Technical Support Manager II

Avaya Corporation; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Avaya is seeking a Technical Support Manager II for its Hyderabad location. You will supervise a sizeable team of Remote Support Engineers, plan field post-sales remote support activities, and brief executives on operational decisions, scheduling, and any contractual clarifications.

Revenue-related responsibilities through software/support services may be involved. The role requires strong leadership in a high-demand environment, with oversight on complex customer issues and collaboration with

Qualifications

• 7-10 years of experience in remote technical support management.

Responsibilities

• Supervise up to 75 Remote Support Engineers.
• Plan and direct post-sales remote support activities.
• Advise on projects and provide briefings on operational decisions and scheduling.

Job description

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Technical Support Manager II

Date: Sep 23, 2026

Location: Hyderabad, IN

Requisition ID: 37736

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00053101

Job Family: Services

Job Function: Services Engineering

Short Description

Typically supervises up to 75 Remote Support Engineers through reporting supervisors. Plans and directs field post-sales remote support activities. Functions as advisor on projects assigned to the organizational unit; conducts customer and management briefings concerning operational decisions, scheduling requirements or contractual clarification. May have responsibility for revenue generation through sales of software/support services, consulting, and/or add-on applications. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems.

Experience

7 - 10 Years of Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.