Technical support executives at Collector office / Implementation

INPRO; Parbhani; On-site; INR 330,000 - 380,000; Full time

Job summary

INPRO seeks Technical Support Executives to provide on-site assistance for the UDD project at Collector Office. You will troubleshoot, assist staff, and coordinate with backend teams to ensure smooth software operation.

Responsibilities include daily on-site support, issue resolution, training, logs, and adherence to government protocols and timelines.

Qualifications

• Strong troubleshooting and on-site support experience.
• Ability to coordinate with client offices and development teams.
• Proficient in MS Office and data handling.
• Clear professional communication with government staff and officials.
• Independent, disciplined onsite work at client site.

Responsibilities

• Provide daily on-site technical support for the UDD project at the Collector Office.
• Troubleshoot and resolve issues related to software applications, system access, and data entry.
• Assist Collector Office staff and field officers in using the application effectively.
• Coordinate with backend/development team for bug reporting, escalation, and fixes.
• Maintain support logs with issues, actions, and resolutions.
• Ensure timely software updates, configurations, and deployments as instructed.
• Conduct user training and guidance sessions on system usage and new features.
• Adhere to client expectations, government protocols, and project timelines.

Skills

Troubleshooting

On-site support

Client coordination

MS Office

Data handling

Govt staff comms

Tools

Web apps

Job description

Technical support executives at Collector office / Implementation TKA6384719

Openings

10

Location

Palghar, Raigad, Bhandara, Gadchiroli, Hingoli, Parbhani, Beed, Sangli, Sindhudurg

Year of Passing

any

3.3 to 3.8 LPA

Job Description

• We are looking for a Technical Support Executive to provide on-site technical assistance and implementation support for the UDD Project at the Collector Office.
• The role involves ensuring smooth functioning of the software system.
• resolving user issues and acting as a coordination point between the client office and the development team.
• Key Responsibilities
• Provide daily on-site technical support for the UDD project at the Collector Office
• Troubleshoot and resolve issues related to software applications, system access, and data entry
• Assist Collector Office staff and field officers in using the application effectively
• Coordinate with the Softmate Systems LLP backend/development team for bug reporting, issue escalation, and fixes
• Maintain support logs, including issues reported, actions taken, and resolutions
• Ensure timely software updates, configurations, and deployments as instructed
• Conduct user training and guidance sessions on system usage and new features
• Ensure all activities are carried out as per client expectations, government protocols, and project timelines
• Support during reviews, inspections, and important UDD-related meetings if required
• Strong understanding of computer systems, web-based software, and troubleshooting
• Basic knowledge of MS Office, data handling, and internet-based applications
• Ability to communicate clearly and professionally with government officials and office staff
• Strong problem-solving and service-oriented mindset
• Ability to work independently at the client site with discipline and professionalism
• Basic understanding of government processes or e-Governance systems (preferred)