UIDAI-Tech Support Executive

Common Service Centres (CSC); Chhattisgarh; On-site; INR 350,000 - 520,000; Full time

Job summary

Common Service Centres (CSC) is seeking a UIDAI Tech Support Executive in Chhattisgarh to deliver technical and operational assistance to ASK/UCL Operators and facilitate onboarding for UCL Operators within the CSC ecosystem.

The role involves coordinating with District Coordinators, maintaining accurate onboarding documentation, and producing MIS reports to monitor performance and resolve issues. Travel to field locations may be required.

Qualifications

• Graduate in BCA/BE/BBA or related discipline.
• Minimum 2 years of experience in technical support.
• Experience in UIDAI/Aadhaar, Financial Inclusion, banking or digital services is advantageous.

Responsibilities

• Provide technical and operational support to UIDAI Operators/UCL Operators.
• Coordinate onboarding of UCL Operators with District Coordinators and stakeholders.
• Collect and verify onboarding documentation and maintain operator records.
• Prepare MIS reports on onboarding status and operator performance, and drive action to close gaps.

Skills

Technical troubleshooting

Communication

Field operations

MIS reporting

MS Excel

MS Office

Stakeholder coordination

Travel readiness

Education

BCA / BE / BBA

Tools

MS Excel

MS Office Suite

Job description

Location: Chhattisgarh
Department: UIDAI / Financial Inclusion
Experience: 2+ Years

Job Summary

We are looking for a UIDAI Tech Support Executive to provide technical and operational support to ASK/UCL Operators and facilitate the onboarding and effective functioning of UCL Operators under the CSC ecosystem.

Key Responsibilities

• Technical Support to Operators
  • Provide technical and operational support to ASK Operators / UCL Operators.
  • Resolve day-to-day technical and operational issues faced by operators.
  • Coordinate with relevant teams for timely resolution of escalated issues.
• UCL Operator Identification & Onboarding
  • Coordinate with District Coordinators (DCs) for identification of suitable CSC VLEs / BCs for UCL Operator onboarding.
  • Support the end-to-end onboarding process and ensure timely completion of requirements.
  • Coordinate with concerned stakeholders for activation of newly onboarded operators.
• Documentation & Compliance
  • Collect, verify and maintain the required documentation for onboarding of UCL Operators.
  • Ensure completeness and accuracy of operator records and onboarding documents.
  • Maintain proper records for future reference and reporting.
• MIS & Performance Monitoring
  • Prepare regular MIS reports on UCL Operators, onboarding status and operational performance.
  • Monitor operator performance and identify gaps requiring corrective action.
  • Coordinate with DCs and other stakeholders to improve operator performance and service delivery.
  • Track key operational issues and follow up for timely resolution.

Key Skills

• Good technical troubleshooting and problem-solving skills.
• Strong communication, coordination and follow-up skills.
• Good understanding of field operations and operator support.
• Ability to prepare and analyse MIS reports.
• Good proficiency in MS Excel and other MS Office applications.
• Ability to coordinate with multiple stakeholders and work independently.
• Willingness to travel as required for field-level coordination and support.

Preferred Candidate Profile

• Graduate in BCA / BE / BBA or a related discipline.
• Minimum 2 years of experience in technical support, preferably in UIDAI, Aadhaar, Financial Inclusion, banking, digital services or a similar domain.
• Experience in supporting field operators, VLEs, BCs or digital service centres will be an added advantage.
• Candidates with experience in UIDAI/Aadhaar operations or UCL-related activities will be preferred.