Technical Support Engineer (Work from Office)

Gephels; Pune District; On-site; INR 200,000 - 320,000; Full time

Job summary

Gephels is seeking a dedicated Technical Support Executive to assist clients with software-related queries and provide technical guidance. 6 months to 1 year experience or fresher with good communication can apply.

The role includes responding to queries via email, calls, or remote access and may involve basic website updates using HTML, CSS, and WordPress. You will troubleshoot issues, train clients, and coordinate with development teams for bug fixes, while maintaining clear records of

Qualifications

• 6 months to 1 year experience or fresher with good communication

Responsibilities

• Understand and respond to client queries via email, calls or remote access
• Provide software support and troubleshoot user issues
• Communicate clearly and professionally with clients
• Give training to clients on how to use the software
• Stay updated on product features and industry trends to provide informed support
• Install, configure and maintain company software at client end if required
• Coordinate with development teams for bug fixes or feature requests
• Able to work on website changes (HTML/CSS, WordPress)

Skills

Communication

IT knowledge

Client support

Web technologies

HTML basics

CSS basics

WordPress basics

Remote support tools

Remote desktop tools

Documentation and reporting

Education

BE/BTech in CS/IT

MSC in CS/IT (optional)

Tools

Remote desktop tools

Monitoring systems

Job description

6 months-1 Year (Fresher with good communication can also apply)

Monday to Friday

Summary

Gephels is looking for a dedicated and detail-oriented Technical Support Executive to assist our clients with Software-related queries, ensure client satisfaction and provide technical guidance.

Roles & Responsibilities

• Understand and respond to client queries through email, calls or remote access.
• Provide software support and troubleshoot user issues efficiently.
• Communicate clearly and professionally with clients.
• Give training to clients on how to use the software/system.
• Continuously improve technical knowledge stay updated on product features and industry trends to provide informed support.
• Install, configure and maintain company software at the client end if required.
• Coordinate with development teams for bug fix or feature requests.
• Able to work on website changes(basic knowledge of Html, CSS, wordpress).

Required skills

• Strong understanding of software systems and general IT knowledge.
• Ability to explain technical concepts to non-technical user.
• Prior experience in technical client support.
• Knowledge of Web technology.
• Familiarity with software installation and troubleshooting.
• Proficiency in using remote support tools.
• Excellent verbal and written communication skills.
• Leverage AI tools and automation platforms to enhance response time and efficienc Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
• Use remote desktop tools and monitoring systems to provide real-time assistance when required.
• Collaborate with Development, QA, and Product teams to elevate and resolve complex issues.
• Prepare periodic reports on support trends, recurring issues, and system performance.
• Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.

• MSC, BE or B Tech (in Computer Science, IT or related fields).