Technical Support Executive Voice

Vrinda International; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

Vrinda International in Gurugram is seeking a Technical Support Executive – Voice to serve as the primary contact for international clients via voice and chat. You will diagnose semi-technical issues, resolve queries, and ensure high-quality service delivery with empathy and clarity.

You will handle high-volume inquiries, perform basic troubleshooting for hardware/software/connectivity, and document interactions accurately while conveying solutions in simple terms to non-technical users.

Qualifications

• Minimum 1 year of experience in customer-facing or technical support.
• Excellent active listening and logical problem-solving abilities.
• Strong verbal communication for international voice and chat.
• Foundational technical knowledge for basic troubleshooting.
• Proficient typing and accurate documentation.
• Focus on customer service excellence and de-escalation skills.

Responsibilities

• Deliver international voice and chat support, actively listening to concerns to identify root causes.
• Perform semi-technical troubleshooting for hardware, software, or connectivity issues.
• Document customer interactions accurately in the system.
• Explain complex technical solutions clearly to non-technical users.
• Handle high-volume inquiries with patience while maintaining service standards.
• Use documentation tools to create records of support sessions and follow-up actions.

Skills

Active listening

Verbal communication

Typing

Documentation

Problem solving

Customer service

Job description

Job Description:

Technical Support Executive – Voice

Summary

We are seeking a dedicated Technical Support Executive to serve as the primary point of contact for our international clients via voice and chat channels. In this vital role, you will be responsible for diagnosing semi-technical issues, resolving customer queries efficiently, and ensuring a high standard of service delivery. This position is crucial for maintaining client satisfaction and trust by providing prompt, accurate, and empathetic support to users facing technical challenges.

Responsibilities

• Deliver professional international voice and chat support while actively listening to customer concerns to identify root causes.
  
• Execute semi-technical troubleshooting procedures to resolve hardware, software, or connectivity issues effectively.
  
• Manage and document customer interactions with precision, ensuring all case details are accurately recorded in the system.
  
• Communicate complex technical solutions clearly and concisely to non-technical users through strong verbal skills.
  
• Handle a high volume of customer inquiries with patience, focusing on swift issue resolution and maintaining service quality standards.
  
• Utilize typing and documentation tools to create comprehensive records of support sessions and follow-up actions.
  

Requirements

• Possess a minimum of one year of relevant work experience in a customer-facing or technical support environment.
  
• Demonstrate strong active listening capabilities and a proven aptitude for logical problem-solving.
  
• Exhibit excellent verbal communication skills suitable for international voice and chat interactions.
  
• Maintain foundational technical knowledge to perform basic troubleshooting and guide users through solutions.
  
• Display proficiency in typing and maintaining accurate documentation of support activities.
  
• Show a dedicated focus on customer service excellence and the ability to de-escalate challenging situations.