Customer Care Representative | International Voice process

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a proactive technical support specialist in Bengaluru, India. You will provide assistance to customers via phone, email, or chat, and troubleshoot complex issues while collaborating with internal teams. You will develop thorough product knowledge and document resolutions to improve service quality.

The role emphasizes clear communication, strong technical skills, and the ability to manage multiple tasks in a fast-paced environment to enhance customer satisfaction.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem-solving

Fast-paced environment

Analytical thinking

Troubleshooting

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.