Technical Support Executive

IntouchCX; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

IntouchCX in Bengaluru, India, is seeking a technical support professional to assist international customers across phone, email, and chat channels. You will troubleshoot software issues, coordinate with internal teams, and document interactions in CRM to ensure accurate issue tracking.

The role requires 1-6 years of experience in international technical support, strong knowledge of Active Directory troubleshooting, and excellent verbal and written communication skills to resolve issues

Qualifications

• 1-6 years of experience in international technical support.
• Strong knowledge of active directory support and troubleshooting techniques.
• Excellent communication skills for effective issue resolution over the phone or via written correspondence.

Responsibilities

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve customer issues related to software products and services.
• Collaborate with internal teams to resolve issues and improve processes.
• Document customer interactions using CRM software for accurate tracking.

Skills

Active Directory support

Troubleshooting

Communication skills

International technical support

Job description

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve customer issues related to software products and services.
• Collaborate with internal teams to
• Document customer interactions using CRM software for accurate tracking.

Job Requirements :

• 1-6 years of experience in an international technical support environment.
• Strong knowledge of active directory support and troubleshooting techniques.
• Excellent communication skills for effective issue resolution over the phone or via written correspondence.
• international voice