Customer Care Representative | International Voice process

Talent Acquaintance; Ahmedabad District; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a technically proficient customer support specialist to assist customers via phone, email, or chat, troubleshoot complex issues, and document resolutions.

You will collaborate with internal teams, continuously expand product knowledge, and strive to improve customer satisfaction through clear communication and timely problem solving.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical support

Communication skills

Problem solving

Analytical thinking

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.