Technical Support Executive For International Voice BPO

Gratitude India Pvt Ltd; Indore District, Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Gratitude India Pvt Ltd in India is seeking a customer support executive to handle inquiries via phone, email, and chat, diagnose and resolve technical issues, and uphold service level objectives with accuracy and empathy.

You should have 6 months to 2 years of tech support or service desk experience, strong English communication, a typing speed of 60–80 WPM, solid troubleshooting skills, and familiarity with ticketing tools.

Qualifications

• 6 months to 2 years of tech support or service desk experience.
• Proficient in English communication.
• Typing speed of 60–80 WPM.
• Strong troubleshooting skills.
• Experience with ticketing tools.

Responsibilities

• Handle customer support via phone, email, and chat.
• Diagnose and resolve technical issues.
• Meet SLOs and maintain high CSAT and quality standards.
• Use knowledge base and ticketing tools for issue resolution.

Skills

English communication

Troubleshooting

Typing speed (60–80 WPM)

Tech support experience

Tools

Ticketing tools

Job description

Handle customer support via phone, email, and chat. Diagnose and resolve technical issues, meet SLOs, maintain high CSAT and quality standards, and use knowledge base and ticketing tools for effective issue resolution.

Required Candidate profile

Candidate with 6 months to 2 years of tech support or service desk experience, good English communication, 60-80 WPM typing speed, troubleshooting skills, and ticketing tool knowledge.