Technical Support Executive - International Process - C1/B2 Level

Movate; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Movate in Ambattur, Chennai (Work from Office) is seeking a Technical Support Executive for the International Voice Process. The role works night shifts with rotational weekdays off, and requires at least 1 year of experience in International Voice Process.

Strong English communication, technical troubleshooting, and customer handling skills are essential. You will assist international customers with internet troubleshooting related to computers, applications, and basic networking (LAN/WAN).

Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Technical Support experience is mandatory along with customer handling skills.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical skill.

Responsibilities

• Provide assistance to international customers.
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Voice Process

Customer Handling

Troubleshooting

Analytical Skills

Job description

Position : Technical Support Executive – International Voice Process

Location : Ambattur, Chennai (Work from Office)

Shift : Night Shift

Weekly Off : Rotational Weekdays

• Minimum 1 year of experience in an International Voice Process. (Please note that this role is intended for experienced candidates and is not suitable for freshers.)
• Technical Support experience is mandatory along with customer handling skills.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical skill.

Key Responsibilities:

• Provide assistance to international customers.
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

About us:

Movate is an Applied AI services company that helps enterprises translate AI ambition into measurable business outcomes. With over 12,000 employees across 20 global locations, augmented by AI collaborator agents, it brings together human expertise and technology to help organizations rethink operating models for efficiency and growth. Powered by Mova iO, its intelligent outcomes platform, Movate delivers practical, scalable, and industry-contextualized solutions that address real business challenges.

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