Walk-in | International Tech Support Executive / Engineer

Movate Technologies; Zone 7 Ambattur; On-site; INR 320,000 - 420,000; Full time

Job summary

Movate Technologies is seeking a Customer Support Engineer – International Voice Process to join our Chennai office. The role focuses on assisting international customers during night shift, with emphasis on resolving issues on first contact and delivering top-tier support.

The ideal candidate has 1+ year in international voice processes, strong English communication, and solid troubleshooting skills. This position is office-based in Ambattur, Chennai.

Qualifications

• 1+ year experience in International Voice Process.
• Customer/Technical support experience mandatory.
• Excellent English verbal communication.
• Strong troubleshooting, analytical and customer handling skills.

Responsibilities

• Provide assistance to international customers.
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

English proficiency

Troubleshooting

Customer handling

First-call resolution

Verbal communication

Job description

Job Description

Position : Customer Support Engineer – International Voice Process

Location : Ambattur, Chennai (Work from Office)

Shift : Night Shift

Weekly Off : Rotational Weekdays

Eligibility

• Minimum 1 year of experience in an International Voice Process. (Please note that this role is intended for experienced candidates and is not suitable for freshers.)
• Customer /Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities

• Provide assistance to international customers.
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

About us

Movate is an Applied AI services company that helps enterprises translate AI ambition into measurable business outcomes. With over 12,000 employees across 20 global locations, augmented by AI collaborator agents, it brings together human expertise and technology to help organizations rethink operating models for efficiency and growth. Powered by Mova iO, its intelligent outcomes platform, Movate delivers practical, scalable, and industry-contextualized solutions that address real business challenges.

Founded 30 years ago, Movate has built a niche as a trusted and reliable provider of consumer and enterprise support and technology services. Besides offering managed IT and CX services, we leverage our five AI-powered proprietary platforms to provide best-in-class results. Today, we have tremendous recognition for our disruptive digital engineering capabilities, insights-driven approach, affinity towards customer business, employee empowerment, and use of AI and automation solutions, which differentiate us as a valued partner.

At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.

For more details visit www.movate.com