Technical Support Executive

Baqira Technology; Sector 10; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

International exposure

Training program

Career growth

Night shift friendly

Metro accessible

Job summary

Baqira Technology (OPC) Pvt. Ltd. is seeking enthusiastic Technical Support Executives for its International US Process.

The role involves providing technical assistance and customer support to international customers via phone, WhatsApp, email, and chat, with night shifts. The ideal candidate has strong English communication, problem-solving skills, basic computer knowledge, and readiness to work in a US shift.

Qualifications

• Freshers are welcome to apply.
• 1 year of experience in Technical Support, Customer Support, International BPO, IT Support, or related fields is an advantage.
• Excellent English communication skills, both verbal and written.
• Comfortable communicating with US/international customers.

Responsibilities

• Handle technical support and customer queries for US/international customers.
• Provide support through Phone, WhatsApp, Email, and Chat.
• Assist customers with product setup, activation, configuration, and troubleshooting.
• Diagnose basic technical issues and provide step-by-step solutions.
• Follow up with customers to ensure timely resolution and satisfaction.
• Escalate complex or unresolved issues to the senior technical team.
• Maintain records of customer interactions and issue resolutions.

Skills

English communication

Customer handling

Technical troubleshooting

Night shift

Job description

Technical Support Executive International (US) Process

Job Summary

Baqira Technology (OPC) Pvt. Ltd. is looking for enthusiastic, customer-focused, and technically inclined candidates to join our team as Technical Support Executives for our International US Process.

The role involves providing technical assistance and customer support to international customers through phone, WhatsApp, email, and chat. The ideal candidate should have good communication skills, a problem-solving mindset, and the ability to work comfortably in a night-shift environment.

Key Responsibilities

• Handle technical support and customer queries for US/international customers.
• Provide support through Phone, WhatsApp, Email, and Chat.
• Assist customers with product setup, activation, configuration, and troubleshooting.
• Diagnose basic technical issues and provide appropriate step-by-step solutions.
• Guide customers professionally throughout the troubleshooting process.
• Escalate complex or unresolved technical issues to the senior technical team.
• Maintain accurate records of customer interactions and issue resolutions.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Coordinate with internal teams for effective issue resolution.
• Maintain defined TAT, quality, and customer service standards.
• Ensure professional, courteous, and empathetic communication with customers.
• Contribute towards improving customer satisfaction and overall support quality.

Candidate Profile

• Freshers are welcome to apply.
• 01 year of experience in Technical Support, Customer Support, International BPO, IT Support, or related fields is an advantage.
• Excellent English communication skills, both verbal and written.
• Comfortable communicating with US/international customers.
• Basic knowledge of computers, software, internet, applications, or technical troubleshooting.
• Strong problem-solving and analytical abilities.
• Good listening and customer-handling skills.
• Positive attitude with a willingness to learn.
• Ability to work independently and as part of a team.
• Candidates must be comfortable working in a US Process / Night Shift.

Shift & Working Details

Process: International – US Process
Shift: Night Shift
Working Hours: 09:00 PM – 06:00 AM
Weekly Off: Wednesday
Working Days: Thursday to Tuesday
Work Mode: Work from Office
Location: Noida

Office Accessibility: Conveniently located near the Metro Station

Compensation & Incentives

• Competitive salary package.
• Attractive performance-based incentives.
• Daily, weekly, and monthly incentive opportunities.
• Additional growth opportunities based on individual performance.

Benefits & Perks

• Opportunity to work on an International / US Process.
• Hands-on experience in technical support and customer service.
• Professional and supportive working environment.
• Training and learning opportunities.
• Career growth opportunities.
• Develop international customer communication skills.
• Three tea breaks during the shift.
• Convenient office location with easy Metro connectivity

Why Join Us?

This is an excellent opportunity for freshers looking to start their career in Technical Support, International Customer Support, IT Support.

You will get practical exposure to handling international customers, troubleshooting technical issues, professional communication, and customer service operations while working in a performance-driven and growth-oriented environment.

If you are confident, technically inclined, customer-focused, and comfortable working in a US night-shift process, we would love to hear from you.