Customer Support Representative | Voice Process | Gurgaon

Wsne Consulting; Gurugram District, Delhi; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

5-day working week

Fixed weekly offs

Career growth opportunities

Professional work environment

Learning and development programs

Employee engagement activities

Job summary

Wsne Consulting in Gurugram, India, is hiring Experienced Customer Support Executives for US International Voice Process. The ideal candidate will handle international calls, resolve queries with a customer-first approach, and maintain accurate CRM records.

Candidates with 1+ year in international voice support, good English, and ability to work US shifts will fit. Salary up to 4.5 LPA, 5-day week, and ongoing learning opportunities.

Qualifications

• 1+ year of experience in International Voice Process (US customer support)
• Excellent verbal and written English communication
• Comfortable working in US rotational shifts
• Basic computer skills and CRM tools experience

Responsibilities

• Handle inbound and outbound customer interactions via voice
• Resolve queries, complaints and service requests with accuracy and professionalism
• Deliver an exceptional customer experience while adhering to quality standards
• Maintain complete and accurate customer records in CRM systems
• Achieve key performance metrics such as CSAT, Quality, AHT, and Productivity
• Escalate unresolved issues to appropriate teams when required
• Follow company policies, compliance guidelines and process documentation
• Build positive customer relationships through effective communication

Skills

English communication

Customer handling

Problem-solving

CRM usage

Education

Any graduate/undergraduate

Tools

CRM tools

Job description

Job Description

We are hiring experienced Customer Support Executives for our US International Voice Process. The ideal candidate should have prior experience in handling international customer service calls, excellent communication skills, and a customer-first approach to resolving queries effectively.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice.


• Resolve customer queries, complaints, and service requests with accuracy and professionalism.


• Deliver an exceptional customer experience while adhering to quality standards.


• Maintain complete and accurate customer records in CRM systems.


• Achieve key performance metrics such as CSAT, Quality, AHT, and Productivity.


• Escalate unresolved issues to the appropriate teams when required.


• Follow company policies, compliance guidelines, and process documentation.


• Build positive customer relationships through effective communication.

Candidate Profile

• Minimum 1 year of experience in an International Voice Process (US Customer Support).


• Any Graduate or Undergraduate


• Excellent verbal and written English communication skills.


• Strong customer handling and problem-solving abilities.


• Comfortable working in US rotational shifts.


• Basic computer skills and experience with CRM tools.


• Immediate Joiners preferred.

What We Offer

• Salary up to 4.5 LPA.


• 5-day working week.


• Fixed weekly offs (as per business requirements).


• Career growth opportunities.


• Professional work environment.


• Learning and development programs.


• Employee engagement activities.