Junior Technical Support Executive

The Flower Puff Girlz; Ahmedabad District; On-site; INR 180,000 - 360,000; Full time

Job summary

The Flower Puff Girlz in Ahmedabad is seeking a Junior Technical Support Executive to help partners with technical inquiries, onboard clients, and resolve issues in an energetic environment.

You will troubleshoot hardware remotely, document notes, and communicate clearly with clients and project teams. A BE/B.Tech/B.Sc in engineering and 0–3 years in tech support are preferred, with hands-on problem solving and strong self-motivation.

Qualifications

• BE/B.Tech/B.Sc in Electronics/Electrical/CS or related field.
• 0–3 years of relevant technical support experience.
• Excellent verbal and written communication skills.
• Hands-on, multitasking ability in a fast-paced environment.

Responsibilities

• Demonstrate commitment to resolving technical problems end-to-end.
• Handover unresolved issues per procedures to internal teams.
• Communicate clearly with clients and project teams, both oral and written.
• Document knowledge with detailed technical notes and articles.
• Record all client interactions and close issue logs.
• Troubleshoot hardware remotely with clients via video, email, and chat.
• Onboard clients with product setup and interactive demos.
• Maintain availability for flexible hours as needed.

Skills

Excellent communication

Hands-on

Self-starter

Multitasking

Education

BE/B.Tech/B.Sc in Electronics/Electrical/CS

Job description

Role Overview:

We are looking for a dedicated Junior Technical Support Executive to assist our partners and clients with technical inquiries and problem resolution. Operating within the environmental monitoring domain, you will ensure maximum client satisfaction by troubleshooting hardware, onboarding clients, and resolving issues promptly. This is an excellent opportunity for a motivated self-starter who enjoys hands‑on problem solving in an energetic environment.

Key Responsibilities:

• Demonstrate commitment, focus, and follow-through to see technical problems through to complete resolution.
• Comply with standard procedures for the proper handoff of unresolvable issues to appropriate internal teams, maximizing client satisfaction.
• Communicate effectively to provide prompt and accurate feedback to clients and the project team, both orally and in writing.
• Document knowledge thoroughly by creating detailed technical notes and articles.
• Ensure proper recording of all client interactions and the complete closure of all presented issue logs.
• Troubleshoot hardware remotely with clients over video calls, email, and messaging platforms.
• Successfully onboard clients by assisting with product setup and providing interactive demonstrations.
• Maintain availability to work flexible hours once or twice a month, as required by operational needs.

Candidate Qualifications:

• Hold a BE, B.Tech, or B.Sc degree (in Electronics/Electrical, Computer Science, or any other engineering discipline).
• Possess 0 to 3 years of relevant work experience in technical support or a related field.
• Demonstrate excellent verbal and written communication skills to clearly convey technical concepts.
• Exhibit the ability to work "hands‑on" and seamlessly multitask within a fast‑paced, energetic environment.
• Be a highly motivated self-starter who is comfortable working and learning independently.

Experience Requirement: 0 to 3 Years