Technical Support Executive

Integrated Personnel Services; Mumbai; In loco; INR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Integrated Personnel Services Limited in Mumbai is seeking a Technical Support Executive to manage device dispatch, inventory, and remote installation tasks. You will guide client staff through setup, configuration on our web platform, and conduct trainings to ensure users can operate the core workflow independently.

The role requires ITI or diploma in a technical field, basic computer skills, good communication, and willingness to travel to client sites.

Competenze

• ITI or diploma in a technical field is required.
• Basic computer knowledge and willingness to travel.
• Strong communication skills and problem solving.

Mansioni

• Manage device dispatch: verify units, record serials, pack, ship, and track deliveries to confirmation.
• Maintain device inventory: stock, per-client serials, and device status (in stock, dispatched, installed).
• Schedule and run remote installation sessions; guide client staff through setup and network connection on video.
• Configure devices on the web platform (registration, linking, user accounts) and run end-to-end tests.
• Train client site/admin users remotely or on-site; ensure at least one user can run the core workflow.
• Submit installation and training reports; perform day-7 and day-30 follow-up calls.
• Travel for on-site installation and training, if required (company sponsored).

Conoscenze

Basic computer skills

Technical understanding

Good communication

Willingness to travel

Formazione

ITI / Diploma in a relevant technical field

Descrizione del lavoro

Job Title: Technical Support Executive
Office Location: Goregaon East

Role & responsibilities

• Manage device dispatch: check units, record serial numbers, pack and ship to clients, and track deliveries until confirmed
• Maintain device inventory and records: stock, serial numbers per client, and device status (in stock, dispatched, installed, under repair / replacement)
• Schedule and run remote installation sessions guide the client's staff through unboxing, setup, and network connection over video; verify serial numbers
• Configure devices on the web platform (registration, device linking, user accounts) and run the end-to-end test
• Train the client's site / admin users, remotely or at their site; confirm at least one user can run the core workflow independently
• Submit installation & training reports; make day-7 / day-30 follow-up calls and handle support requests
• Travel for on-site installation & training if required (company sponsored)

Preferred candidate profile

Qualification: ITI / Diploma in a relevant technical field.

Skills Required: Basic computer knowledge, technical understanding, good communication, and willingness to travel.