Technical Support Executive

Codequery; Nalanda; On-site; INR 112,000 - 223,000; Full time

Benefits offered by this job

Paid sick time

Paid time off

Job summary

VELNEXAA TECHNOLOGIES LLP is seeking a Technical Support Executive in Patna, Bihar, to handle client-reported technical issues and coordinate with the development team for timely resolution. The role acts as a bridge between clients and developers, ensuring issues are understood, tracked, and resolved.

Freshers and experienced candidates are welcome. The position emphasizes ownership of issues from report to final client confirmation, with paid sick time and paid time off as part of benefits.

Qualifications

• Good communication and coordination skills.
• Basic understanding of software, websites, and technical applications.
• Strong problem-solving and analytical abilities.
• Ability to communicate technical problems clearly to developers.
• Good follow-up and time-management skills.
• Familiarity with Jira, Trello, or similar issue-tracking tools is an advantage.

Responsibilities

• Handle technical queries and issues reported by clients.
• Understand problems, gather relevant details, and perform initial troubleshooting.
• Coordinate with the development team to get technical issues resolved.
• Communicate client issues clearly to developers, including screenshots and steps to reproduce the problem.
• Follow up with developers on pending issues and ensure timely resolution.
• Keep clients updated on the progress and status of reported issues.
• Verify solutions before confirming resolution to clients, wherever applicable.
• Maintain records of reported issues, resolutions, and follow-ups.
• Take ownership of client issues until they are resolved and confirmed with the client.

Skills

Communication skills

Coordination skills

Analytical skills

Explain technical problems

Time management

Technical communication

Tools

Jira

Trello

Job description

Job Description: Technical Support Executive

Work Location

Patna, Bihar, India

Employment Type

Full-Time

Experience

Freshers and Experienced Candidates

About the Role

We are looking for a Technical Support Executive who can handle technical issues reported by clients and coordinate with our development team to ensure timely resolution. The candidate will act as a bridge between clients and developers, ensuring that every issue is properly understood, tracked, and resolved.

Key Responsibilities

• Handle technical queries and issues reported by clients.
• Understand problems, gather relevant details, and perform initial troubleshooting.
• Coordinate with the development team to get technical issues resolved.
• Communicate client issues clearly to developers, including screenshots and steps to reproduce the problem.
• Follow up with developers on pending issues and ensure timely resolution.
• Keep clients updated on the progress and status of reported issues.
• Verify solutions before confirming resolution to clients, wherever applicable.
• Maintain records of reported issues, resolutions, and follow-ups.
• Take ownership of client issues until they are resolved and confirmed with the client.

Required Skills

• Good communication and coordination skills.
• Basic understanding of software, websites, and technical applications.
• Strong problem-solving and analytical abilities.
• Ability to communicate technical problems clearly to developers.
• Good follow-up and time-management skills.
• Familiarity with Jira, Trello, or similar issue-tracking tools is an advantage.

Experience

Freshers with good technical understanding and communication skills can apply. Prior experience in technical support or client coordination will be an added advantage.

Key Expectation

The candidate must take ownership of client-reported technical issues from the initial complaint through coordination with developers to final resolution and client confirmation

Benefits

• Paid sick time
• Paid time off

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person