Technical Support Executive

Quess IT Solutions; Karnataka; Hybride; INR 450 000 - 550 000; Plein temps

Résumé du poste

Quess IT Solutions is hiring a Technical Support Executive in Bangalore to provide L1 technical support via calls, email, and chat. You will diagnose hardware, software, and network issues, resolve incidents within SLA, and document resolutions while maintaining high customer satisfaction.

The role requires 1–4 years of experience, hands-on troubleshooting, and the ability to work with remote tools like RDP, AnyDesk, or TeamViewer. Immediate joining is preferred.

Qualifications

• Experience: 1 to 4 years in Technical Support, IT Support, Service Desk, Desktop Support, or related roles.
• Education: Any Graduate / BCA / B.Sc / B.Com / equivalent.
• Location: Bangalore candidates preferred.
• Joining: Immediate Joiners Only.

Responsabilités

• Provide L1 technical support to customers through calls, email, chat, or other support channels.
• Diagnose and troubleshoot hardware, software, application, and system-related issues.
• Resolve technical queries within defined SLA and turnaround time.
• Troubleshoot Windows OS, desktop, laptop, application, and basic network issues.
• Assist users with software installation, configuration, login, access, and connectivity issues.
• Handle incidents, document resolutions, and maintain accurate ticket records.
• Escalate complex issues to the appropriate L2/L3 technical teams.
• Provide remote technical assistance using tools such as RDP, AnyDesk, or TeamViewer.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Follow standard troubleshooting procedures, SOPs, and escalation processes.
• Ensure customer satisfaction through timely and effective issue resolution.

Connaissances

Technical Support

IT Support

L1 Support

Service Desk / IT Helpdesk

Desktop Support

Hardware Troubleshooting

Windows Troubleshooting

Application Support

Basic Networking

Incident Management

Ticket Management

Customer Support

Problem Solving

SLA Management

Escalation Management

Good Communication Skills

Formation

Any Graduate

BCA

B.Sc

B.Com

Outils

ServiceNow

Jira

Zendesk

Freshdesk

Active Directory

Microsoft Outlook

RDP

AnyDesk

TeamViewer

DNS/DHCP

LAN/Wi-Fi

Microsoft Office

Description du poste

Role & responsibilities

Preferred candidate profile

WE ARE HIRING TECHNICAL SUPPORT EXECUTIVE

Location: Electronic City / Brookfield, Bangalore

CTC: Up to 5 LPA

Process: Globbal Process

Notice Period: Immediate Joiners Only

1 to 4 years of experience

Job Description

We are looking for a Technical Support Executive with hands‑on experience in technical troubleshooting and customer support. The candidate will be responsible for diagnosing technical issues, providing effective solutions, resolving incidents within SLA, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide L1 technical support to customers through calls, email, chat, or other support channels.
• Diagnose and troubleshoot hardware, software, application, and system‑related issues.
• Resolve technical queries within defined SLA and turnaround time.
• Troubleshoot Windows OS, desktop, laptop, application, and basic network issues.
• Assist users with software installation, configuration, login, access, and connectivity issues.
• Handle incidents, document resolutions, and maintain accurate ticket records.
• Escalate complex issues to the appropriate L2/L3 technical teams.
• Provide remote technical assistance using tools such as RDP, AnyDesk, or TeamViewer.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Follow standard troubleshooting procedures, SOPs, and escalation processes.
• Ensure customer satisfaction through timely and effective issue resolution.

Required Skills

• Technical Support
• IT Support
• L1 Support
• Service Desk / IT Helpdesk
• Desktop Support
• Hardware & Software Troubleshooting
• Windows Troubleshooting
• Application Support
• Basic Networking
• Incident Management
• Ticket Management
• Customer Support
• Problem Solving
• SLA Management
• Escalation Management
• Good Communication Skills

Preferred Tools / Knowledge

• ServiceNow / Jira / Zendesk / Freshdesk
• Active Directory
• Microsoft Outlook
• RDP / AnyDesk / TeamViewer
• DNS / DHCP
• LAN / Wi-Fi
• Microsoft Office

Eligibility

• Experience: 1 to 4 years in Technical Support, IT Support, Service Desk, Desktop Support, or related roles.
• Education: Any Graduate / BCA / B.Sc / B.Com / equivalent.
• Location: Bangalore candidates preferred.
• Joining: Immediate Joiners Only.