Technical Customer Support Executive

Velnexaa Technologies LLP; Patna; On-site; INR 223,000 - 335,000; Full time

Benefits offered by this job

Paid sick time

Paid time off

Job summary

VELNEXAA TECHNOLOGIES LLP is seeking a diligent Technical Customer Support Executive in Patna to bridge clients and the development team. You will handle technical queries, perform basic troubleshooting, collect issue details, and ensure timely resolution and proper ticket closure.

Freshers and experienced candidates are welcome. The role emphasizes client communication, coordination, and documentation, with on-site responsibilities and a monthly salary in the posted range.

Qualifications

• Freshers or experienced candidates welcome.
• Strong verbal and written communication.
• Basic technical knowledge of computers and software.
• Ability to understand and explain technical issues.

Responsibilities

• Handle technical queries via calls, emails, and chat.
• Gather details, perform basic troubleshooting, and reproduce steps.
• Coordinate with development team and follow up on issues.
• Keep clients updated and verify resolution before closing tickets.
• Maintain records of client complaints and resolutions.

Skills

Communication skills

Technical understanding

Problem solving

Coordination

Customer focus

Multi-tasking

Education

Graduation in any stream

Tools

MS Excel/Google Sheets

Ticketing tools

Job description

# Technical Customer Support ExecutiveCodequery • BR, IndiaVerifiedFull TimeOn-sitePosted today## Job descriptionJob Description – Technical Customer Support executive\\*\\*Location:\\*\\* Patna, Bihar\\*\\*Job Type:\\*\\* Full-Time\\*\\*Experience:\\*\\* Freshers and Experienced Candidates\\*\\*Department:\\*\\* Customer Support / Technical SupportAbout the RoleWe are looking for a responsible and proactive Technical Customer Support Representative who can handle client queries, understand technical issues, and coordinate with our development team to get them resolved.The candidate will act as a bridge between clients and developers, ensuring smooth communication, proper issue tracking, and timely resolution of reported problems.This role primarily involves client communication and coordination with the technical team. Coding or software development is not required.Key Responsibilities\\* Handle technical queries and issues reported by clients through calls, emails, and chat.\\* Understand client problems and collect all relevant information.\\* Perform basic troubleshooting and initial checks.\\* Coordinate with the development team to communicate reported issues.\\* Share clear details of issues, including screenshots and steps to reproduce the problem.\\* Regularly follow up with developers to ensure timely resolution.\\* Keep clients updated about the progress of their reported issues.\\* Verify whether the reported issue has been resolved before closing the ticket.\\* Maintain proper records of client complaints, issues, and resolutions.\\* Take ownership of every reported issue until it is successfully resolved.Required Skills\\* Good verbal and written communication skills.\\* Basic understanding of computers, software, websites, and applications.\\* Good problem-solving and analytical abilities.\\* Ability to understand technical problems and communicate them effectively.\\* Strong coordination and follow-up skills.\\* Patience and a customer-focused approach.\\* Ability to manage multiple client queries and tasks.\\* Knowledge of MS Excel, Google Sheets, or ticket management tools is an added advantage.Experience & Qualifications\\* Prior experience in customer support, technical support, or client coordination will be an advantage.\\* Graduation in any stream is preferred.\\* Basic technical knowledge and good communication skills are essential.Important NoteThis is not a coding or software development role. The candidate is not expected to fix technical bugs independently.The primary responsibility is to understand client issues, coordinate with the development team, follow up on pending tasks, and ensure that every client receives a proper resolution.\\*\\*The ideal candidate should be someone who takes responsibility for a problem rather than simply forwarding it to someone else.\\*\\*Pls share your resume at [e-mail]: ₹20,000.00 - ₹30,000.00 per monthBenefits:\\* Paid sick time\\* Paid time offWork Location: In person