Technical Support Executive

TP; Hyderabad; On-site; INR 260,000 - 360,000; Full time

Job summary

TP in Hyderabad, India is seeking a Contact Center Customer Service: Technical representative to handle post-sale technical inquiries via phone, online chat, or text. The role emphasizes responding with scripted guidance and resolving issues efficiently.

The position focuses on technical support rather than sales, working within a call center setting to ensure timely and accurate assistance to customers.

Qualifications

• Respond to high volume of low complexity technical inquiries.
• Provide responses based on pre-determined scripts and guidance tools.
• Recommend alternative products or services as part of issue resolution.
• This position is in a call center environment with no sales targets.

Responsibilities

• Respond to a high volume of low complexity technical inquiries via phone, chat or text.
• Use scripted responses and guidance tools to resolve issues.
• Recommend product or service alternatives as appropriate.
• Operate effectively in a call center environment with emphasis on timely resolution.

Skills

Subject matter knowledge

Call center experience

Ability to work with scripts

Customer-focused communication

Education

Specialized schooling or practical experience likely required

Job description

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications information on compatibility with other products, etc.)

• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
• This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment
• Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline.