Language Support Executive

TP; Gurugram District; On-site; INR 240,000 - 380,000; Full time

Job summary

TP in India seeks a General Customer Service professional to handle post-sale technical and non-technical support across multiple sub-families for business and consumer customers.

The role covers Remote Customer Service via phone, online chat, or text, and Distribution Center Customer Service in a distribution center or walk-in service facility; incumbents are not compensated on sales targets.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• May require vocational or basic technical education.
• Moderate supervision; can solve routine issues independently with some improvements.

Responsibilities

• Act as liaison between customers, production and distribution for specific orders.
• Provide technical and non-technical customer support in walk-in service centers.
• Support post-sale customer service across multiple sub-families for business and consumer customers.

Skills

Call center experience

Walk-in service

Customer support

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service

Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.