Messaging Support Executive

TP; Mohali; On-site; INR 260,000 - 420,000; Full time

Job summary

TP in Mohali, India seeks a General Customer Service professional to handle post-sale technical and non-technical support across multiple sub-families. Responsibilities include remote, chat, and phone support, with liaison between customers and production/distribution to resolve orders.

The role emphasizes routine issue resolution under moderate supervision. Candidates should have basic knowledge from work experience or vocational education.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• May require vocational or basic technical education.
• Requires moderate supervision.

Responsibilities

• Provide remote or in-person customer service and support across multiple sub-families.
• Analyze and resolve customer issues, including high-volume low-complexity inquiries.
• Coordinate between customers, production, and distribution departments on orders.

Skills

Customer support

Call center operations

Communication skills

Issue resolution

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.