Sales Support Executive

TP; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

TP in Mohali, India, seeks dedicated General Customer Service professionals to handle post-sale technical and non-technical support across multiple sub-families for business and consumer customers. The role includes remote channels (phone, chat, text) and distribution-center service center coordination.

Basic education and moderate supervision are expected features of this position. Incumbents provide issue analysis and resolution, liaise among customers, production, and distribution, and

Qualifications

• Basic knowledge of job procedures and tools.
• Moderate supervision.
• Experience in post-sale customer service.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Act as liaison between customers, production and distribution.
• Support customers in a walk-in service center.

Skills

Customer support

Call center knowledge

Technical support

Walk-in service

Education

Vocational education

Basic technical education

Tools

Job procedures

Tools knowledge

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.