Customer Support Executive - Chat

TP; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

A customer service organization in Sahibzada Ajit Singh Nagar is looking for a General Customer Service Representative. The role involves providing customer service via phone, online chat, and in-person support, assisting with product returns, and liaising with production and distribution departments. Candidates should possess basic knowledge of customer service practices, possibly requiring vocational or basic technical education. Moderate supervision is provided, and the ideal candidate can solve routine issues independently.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Ability to solve routine issues independently.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Act as liaison between customers and production/distribution departments.
• Provide technical and non‑technical support in a walk‑in service center.

Job description

General Customer Service

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center‑based customer support in response to a high volume of low complexity inquiries; Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders; Providing technical and non‑technical customer support in a walk‑in service center. Incumbents matching to this specialization are not compensated based on achievement of sales targets
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education
• Requires moderate supervision
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures