Technical Support Executive

ID Tech Solutions; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

ID Tech Solutions in Gurugram, Haryana, invites applications for a Technical Support Executive to install, troubleshoot, and support customer systems at on-site locations.

Candidates should hold a Diploma or ITI in Electrical, Electronics, IT, or Computer Hardware, be willing to travel to customer sites, and possess strong communication skills; freshers are welcome and immediate joining is preferred.

Qualifications

• Diploma or ITI in Electrical, Electronics, IT, or Computer Hardware.
• Willing to travel to customer sites for installation and support.
• Freshers are encouraged to apply.
• Good troubleshooting and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Skills

Troubleshooting

Communication skills

Teamwork

Willingness to learn

Travel readiness

Freshers welcome

Education

Diploma/ITI in Electrical/Electronics/IT/Computer Hardware

Job description

Job Summary

We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customer sites for product installation, troubleshooting, and technical support.

Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Requirements

• Good troubleshooting and problem-solving skills.
• Basic understanding of installation and maintenance procedures.
• Strong communication and interpersonal skills.
• Willingness to learn new technologies.
• Ability to work independently as well as in a team.
• Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline.
• Freshers are encouraged to apply.
• Immediate joiners will be given preference.
• Must be willing to travel to customer sites for installation and technical support.

Job Type

Full time

Location

Gurugram, Haryana, India