Technical Support Executive

Candle Electric Solutions Pvt Ltd; Ernakulam; On-site; INR 121,867 - 145,972; Full time

Benefits offered by this job

Competitive Salary

Opportunities for Growth

Collaborative Work Environment

Job summary

Candle Electric Solutions Pvt Ltd is seeking a full-time technical support specialist in Ernakulam, Kerala. The role involves providing customer assistance over phone and WhatsApp, visiting sites for installation support, and troubleshooting technical issues. Candidates should possess strong communication skills, problem-solving abilities, and a willingness to learn. The position offers a competitive salary starting at ₹12,000 and opportunities for professional growth in a dynamic work environment.

Qualifications

• Ability to quickly learn products and self-learning quality is a plus.
• Prior experience in a tele-calling or technical support role is preferred.
• Knowledge of troubleshooting techniques.

Responsibilities

• Handle inbound and outbound calls to provide technical assistance.
• Assist customers by diagnosing and resolving technical problems.
• Maintain in-depth knowledge of products and services.

Skills

Problem-solving skills

Communication skills

Technical product knowledge

Customer-first attitude

Tools

CRM systems

Tele-calling software

Job description

Candle Electric Solutions Pvt Ltd | Full time

We’re looking for someone who enjoys both technical work and interacting with customers.

This is a hands‑on role where you’ll support customers over phone/WhatsApp and also visit sites for installation support and inspections. You’ll also assist our team in understanding site requirements before a project is finalised.

If you’re someone who wants to learn by doing and grow in the automation field, this role will give you real exposure.

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls to provide technical assistance to customers.
• Troubleshooting & Issue Resolution: Assist customers by diagnosing and resolving technical problems related to our products and services.
• Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and timely support to clients.
• Record Keeping: Log customer interactions, issues, and resolutions in our CRM system.
• Customer Guidance: Provide guidance on product setup, installation, and usage to ensure customer satisfaction.
• Escalation Handling: Escalate unresolved issues to higher technical teams and ensure timely follow‑ups.
• Technical Documentation: Assist in creating or updating technical manuals, FAQs, and troubleshooting guides based on common customer queries.
• Site Visits: Visit sites for installation support and issue checking.
• Co‑ordination: Share practical inputs with the sales team, coordinate with internal team for technical support when needed.
• Commissioning: Ensure systems are working properly after installation.
• Customer Feedback: Gather and report customer feedback to improve services and products.

Requirements

Skills & Qualifications:

• Should have ability to quickly learn products and self‑learning quality is a plus.
• Prior experience in a tele‑calling or technical support role is a plus.
• Knowledge of technical products and troubleshooting techniques.
• Excellent problem‑solving skills.
• Strong communication skills with a customer‑first attitude.
• Knowledge of CRM systems and tele‑calling software is a plus.
• A basic understanding of Home Automation Products or technology is a plus.

What We Offer:

• Competitive Salary: ₹12,000 + (as per industry standards)
• Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing organization.
• Collaborative Work Environment: A collaborative and supportive work environment that encourages innovation and creativity.