Technical Support Executive

Talent Acquaintance; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a proactive Customer Support Specialist to assist customers with technical issues via phone, email or chat. You will diagnose problems and coordinate with teams to resolve them.

The role requires clear communication, fast adaptation to new technologies, and a focus on customer satisfaction. You will also contribute to knowledge base updates and product improvement initiatives.

Qualifications

• Strong technical concepts knowledge required.
• Excellent communication and interpersonal skills.
• Ability to perform in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Experience with customer service software and tools.
• Adaptable to new technologies and quick learner.

Responsibilities

• Provide technical support to customers via phone, email or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback to suggest product improvements.
• Build relationships to ensure long-term loyalty and retention.

Skills

Technical knowledge

Communication skills

Problem-solving

Customer service experience

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.