Technical support Engineer I

Tescra; Dadri, New Delhi, Gurugram District; Hybrid; INR 300,000 - 540,000; Full time

Job summary

Tescra in India is seeking a capable technical support professional to join our International Technical Support Center. The role focuses on enterprise software solutions; you will troubleshoot software on Windows and Mac, collaborate with a team, and manage a diverse workload while delivering professional English communication with a neutral accent.

Candidates should have a Graduate degree and 1-3 years of relevant experience, with knowledge of SQL, HTML, JavaScript, XML, PHP, and networking

Qualifications

• Graduate degree required; technical degree preferred.
• 1–3 years in an International Technical Support Center; enterprise support preferred.
• Experience troubleshooting software on Windows and/or Mac.
• Experience in supporting enterprise software solutions.
• Experience in a team environment with diverse workload.
• Excellent written and verbal English with a neutral accent.
• Knowledge of SQL, web tech (HTML, JavaScript, CSS, XML, PHP) and networking basics.
• Ability to multitask and perform under pressure; strong analytical skills.

Skills

English communication

Teamwork

Multi-tasking

Analytical thinking

Pressure handling

Cultural awareness

Problem solving

Education

Graduate

Tools

SQL

HTML/CSS/JavaScript

XML/PHP

TCP/IP & DNS

Job description

Experience/Qualifications Required

• Must be a Graduate , Technical degree preferred
• 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred
• Experience in troubleshooting software on Windows and /or Mac operating systems.
• Technical Support or implementation experience, supporting enterprise software solutions.
• Experience working in a team environment, managing a diverse workload
• Outstanding written & verbal communication skills in English with a neutral accent
• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML,

JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

• Ability to multi-task and perform effectively under pressure
• Excellent analytical skills and ability to navigate challenging situations in a professional manner.
• General cultural awareness, particularly for agents who are supporting customers in a region other than the one

theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the

capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).