Technical Support Engineering

Microsoft; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Microsoft is seeking a technical support specialist in Bengaluru, India. The ideal candidate must have a Bachelor's degree in Computer Science or related field, along with at least 1 year of experience in technical support or consulting.

This role involves solving customer technical issues, building collaborative communities, and contributing to product improvements. Fluency in English is essential.

Qualifications

• 1+ years of technical support, consulting, or IT experience required.
• 3+ years of experience accepted in place of a degree.
• Must be fluent in English.

Responsibilities

• Own and resolve customer technical issues.
• Build communities with peer roles and share knowledge.
• Develop proficiency to resolve customer issues.
• Identify product defects and contribute to improvements.

Skills

Fluent English

Technical support

Technical consulting

Education

Bachelor’s degree in Computer Science, IT, or related field

Job description

Qualifications

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience.
• OR equivalent experience

Language Qualification

• English Language: fluent in reading, writing and speaking.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escape appropriately to resolve, contributing to Microsoft product improvements.