IT Support Engineer

Snapper Future Tech; India; On-site; INR 450,000 - 700,000; Full time

Job summary

Snapper Future Tech Pvt. Ltd. is seeking a skilled support engineer to resolve technical issues for users and enterprise customers. You will diagnose problems systematically, communicate clearly, and coordinate with specialist teams when deeper product or infrastructure changes are required.

The role emphasizes strong OS and networking knowledge, application support experience, and thorough case documentation to ensure timely and effective resolutions.

Qualifications

• 2+ years' relevant experience.
• Experience with OS, networking, and application support.
• Experience with diagnostic tools, case documentation, prioritization, and communication.

Responsibilities

• Resolve technical issues for users or enterprise customers.
• Diagnose problems systematically and communicate clearly.
• Coordinate with specialist teams when resolution requires deeper product or infrastructure change.

Skills

OS knowledge

Networking

Application support

Diagnostic tools

Case documentation

Prioritization

Communication skills

Education

Relevant degree or equivalent experience

Job description

Resolve technical issues for users or enterprise customers and keep services usable. You will diagnose problems systematically, communicate clearly and coordinate with specialist teams when resolution requires deeper product or infrastructure change.

Required Candidate profile

2+ years' relevant experience; OS, networking, application support, diagnostic tools, case documentation, prioritization and communication skills; relevant degree or equivalent experience.