Technical Support Engineer

VM Edulife; Mhalunge; On-site; INR 300,000 - 600,000; Full time

Job summary

VM Edulife in India seeks a Customer Success professional to map client requirements to ERP modules, and to provide onboarding and user training for our cloud-based ERP, LMS and educational solutions.

You will resolve client issues, deliver ongoing support, and coordinate with technical teams for bug fixes and enhancements, helping educational institutions streamline admissions, fees, HRMS, library and other processes.

Qualifications

• UG: Any Graduate.

Responsibilities

• Understand client requirements and map them to ERP modules.
• Provide user training and onboarding support.
• Resolve client issues and provide ongoing support.
• Coordinate with technical teams for bug fixes and enhancements.

Education

UG: Any Graduate

Job description

• Understand client requirements and map them to ERP modules.
• Provide user training and onboarding support.
• Resolve client issues and provide ongoing support.
• Coordinate with technical teams for bug fixes and enhancements.

Role Category

Customer Success, Service & Operations - Other

Education

• UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

vmedulife software provides integrated cloud-based ERP, LMS and digital solutions for educational institutions, covering academic management, examinations, OBE, admissions, fees, HRMS, IQAC, library, inventory, LMS and other institutional processes.