Customer Support Executive

Jain International Trade Organisation - India; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Jain International Trade Organisation - India is seeking a proactive professional for a Full-Time Permanent position to manage software product training, implementation, and client consulting for POS and ERP solutions. Responsibilities include implementing software at client sites, conducting training sessions, and supporting clients during onboarding and post-implementation. Frequent travel to customer locations is required. Candidates should possess a strong customer focus and the ability to build lasting relationships.

Qualifications

• Proactive and customer-focused attitude.
• Experience in managing software product training and client consulting.
• Ability to build strong customer relationships.

Responsibilities

• Implement POS/ERP software at client locations.
• Conduct product demonstrations and user training sessions.
• Understand customer business requirements and provide suitable solutions.
• Support data migration, setup, and system testing.
• Assist clients during go-live and post-implementation support.

Job description

Job Type: Full Time Permanent

Work Mode: Onsite

Experience: Management

Travel Requirements: Frequent travel

We are looking for a proactive and customer-focused professional to handle software product training, implementation, and client consulting for POS and ERP solutions. The candidate will support customers during onboarding, installation, training, and post-implementation processes.

Responsibilities

• Implement POS/ERP software at client locations
• Conduct product demonstrations and user training sessions
• Understand customer business requirements and provide suitable solutions
• Configure software based on client needs
• Support data migration, setup, and system testing
• Coordinate with technical and support teams for issue resolution
• Assist clients during go-live and post-implementation support
• Prepare implementation reports and documentation
• Build strong customer relationships and ensure client satisfaction
• Travel to customer locations when required