IT Support & Infrastructure

Ample Success HR; Gurgaon; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Ample Success HR is seeking an IT Support and ERP Administrator in Gurgaon to provide frontline helpdesk support and manage the company’s ERP system to ensure smooth business operations, data integrity, and user productivity.

You will troubleshoot hardware, software, and network issues, set up and maintain devices, manage user accounts and security, log tickets, and coordinate ERP upgrades with external vendors while creating end-user guides.

Qualifications

• 7 years of IT support or system administration experience.
• Strong knowledge of Windows and Mac OS environments.
• Experience with ERP systems and data handling.
• Good communication and problem-solving skills for non-technical staff.

Responsibilities

• Troubleshoot hardware, software, and network issues for staff.
• Set up, configure, and maintain laptops, workstations, and printers.
• Manage user accounts, permissions, and security via Active Directory or similar tools.
• Log support tickets and maintain IT inventory.
• Administer ERP system, manage access and backups, and coordinate with vendors.

Skills

Windows OS

Mac OS

Networking basics

Hardware repair

Database handling

ERP knowledge

Communication

Problem-solving

Tools

Active Directory

ERP platform management

Job description

IT Support and ERP Administrator

Role Summary: Provide general IT helpdesk support and manage the company’s ERP system to ensure smooth business operations.

Key Responsibilities

IT Support & Infrastructure

• Troubleshoot and resolve hardware, software, and network issues for staff.
• Set up, configure, and maintain laptops, workstations, and printers.
• Manage user accounts, permissions, and security protocols via Active Directory or similar tools
• Log and track all support tickets and maintain IT inventory.

ERP Administration & Support

• Administer the ERP system (Far vision).
• Manage user access, role permissions, and data backups within the ERP.
• Troubleshoot ERP errors, workflow blocks, and database sync issues.
• Train staff and create simple user guides for standard ERP processes.
• Coordinate with external ERP vendors for major upgrades or custom fixes.

Skills and Qualifications

• Experience: 7 years in IT support or system administration.
• Technical Skills: Windows/Mac OS, networking basics, hardware repair, and database handling.
• ERP Knowledge: Prior hands-on work with an ERP platform.
• Soft Skills: Good communication and problem-solving skills to help non-technical staff.