Technical Support Engineer

Emerson Electric Co; Kanchipuram; On-site; INR 250,000 - 350,000; Full time

Job summary

Emerson Electric Co is seeking a service-focused professional for on-site support in the Indian market. The role emphasizes preventive maintenance, on-site remediation, and timely warranty/non-warranty replacements, with a strong focus on safety and accurate reporting.

Travel up to 75% within the country is required. Candidates should have a BE/BTech, Diploma or ITI or any degree, with 0–2 years of service experience, and good Hindi and English communication skills.

Qualifications

• BE/BTech, Diploma or ITI or any degree acceptable.
• Willing to travel ~75% within country/region.
• 0–2 years service experience.

Responsibilities

• Perform preventive maintenance visits and document reports.
• Provide on-site remedial support and ensure on-time non-warranty replacements.
• Coordinate with Service Team and cross-functional teams for service activity.
• Follow safety requirements for equipment design, troubleshooting and operation.
• Submit service reports and solutions to customers.

Skills

Solenoid valves

Field instrumentation

Pressure

Flow

Temperature

Hindi

English

Communication skills

Travel readiness

Education

BE/BTech

Diploma/ITI

Any degree

Job description

In this Role, Your Responsibilities Will Be:

• Ensure to comply with the companys safety, health and environmental management regulations.
• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.
• Ensure non-warranty replacement to customers for respective region on time.
• Customer return valve Document tracking and ensure proper service and return to customer.
• Co-ordination with Service Team and cross-functional teams for Service Activity
• Understanding and following safety requirements for equipment design, troubleshooting, and operation.
• Ensuring proper shutdown service activity with documentation and feedback from Customer end
• Ensure Warranty/ Non-warranty replacement to customers for respective region on time.
• Timely submission of service report and solutions provided to the customers.
• B. E/B. Tech /Diploma /ITI or any degree
• Ability to work in with minimum supervision
• 0-2 years experience in service
• Physical demands:
  • Must be able to lift to 3 Kilogram weight.
  • Must be able to distinguish colors

Work environment:

Manufacturing environment

Who You Are:

You stay aligned with your goals and stay productive. You use systems and technology to stay on track

For This Role, You Will Need:

Preferred Qualifications that Set You Apart:

• Experience in Solenoid valves handling, and Knowledge of field instrumentation pressure, Flow & Temperature.
• Proficiency in Hindi and English language.
• Willing to travel approximately 75% (within country and region).
• Excellent written and verbal communication skills.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well-being.

• We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more.
• Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.