Technical Support Engineer

Emerson Japan, Ltd.; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Emerson Japan, Ltd. in Chennai, India, seeks a service engineer to perform maintenance visits, document reports, and provide on-site remedial support. The role requires 0–2 years of service experience, lifting ability up to 3 kg, and willingness to travel about 75% within the region.

Proficiency in Hindi and English is preferred, with a focus on safe, compliant service delivery. You will coordinate with the Service Team and cross-functional groups, ensure timely warranty/non-warranty

Qualifications

• 0–2 years of service experience.
• Capable of lifting up to 3 kg.
• Ability to distinguish colors.
• Willing to travel ~75% within country and region.

Responsibilities

• Perform preventative maintenance visits and on-site remedial support.
• Document reports and manage customer contracts.
• Coordinate with Service and cross-functional teams for service activity.
• Ensure timely warranty/non-warranty replacements to customers.
• Submit service reports and provide solutions to customers.
• Adhere to safety requirements for equipment design, troubleshooting, and operation.
• Support on-site shutdown activities with proper documentation and feedback.

Skills

Hindi language

English language

Self-motivation

Customer service

Education

Engineering diploma/ITI or any degree

Job description

In this Role, Your Responsibilities Will Be:

• Ensure to comply with the company's safety, health and environmental management regulations.
• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.
• Ensure non-warranty replacement to customers for respective region on time.
• Customer return valve Document tracking and ensure proper service and return to customer.
• Co-ordination with Service Team and cross-functional teams for Service Activity
• Understanding and following safety requirements for equipment design, troubleshooting, and operation.
• Ensuring proper shutdown service activity with documentation and feedback from Customer end
• Ensure Warranty/ Non-warranty replacement to customers for respective region on time.
• Timely submission of service report and solutions provided to the customers.
• B.E/B. Tech /Diploma /ITI or any degree
• Ability to work in with minimum supervision
• 0-2 years experience in service
• Physical demands:
  • Must be able to lift to 3 Kilogram weight.
  • Must be able to distinguish colors

Work environment:

Manufacturing environment

Who You Are:

You stay aligned with your goals and stay productive. You use systems and technology to stay on track

Education:

For This Role, You Will Need:

Preferred Qualifications that Set You Apart:

• Experience in Solenoid valves handling, and Knowledge of field instrumentation pressure, Flow & Temperature.
• Proficiency in Hindi and English language.
• Willing to travel approximately 75% (within country and region).
• Excellent written and verbal communication skills.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well-being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.