Technical Support Engineer | Bangalore

APPTAD, Inc.; Bengaluru; On-site; INR 420,000 - 720,000; Full time

Job summary

APPTAD, Inc. is seeking a Technical Support Engineer in Bengaluru to respond to client IT requests and provide timely resolutions. You will diagnose software, networking, and hardware issues, offering on-site and remote support and ensuring strong client relationships.

Ideal candidates have a Bachelor's in IT/CS, proven technical support experience, and solid knowledge of hardware, networking, APIs, and web services. Excellent communication skills are required for effective client interaction.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Technical Support Engineer or in a similar IT support role.
• Knowledge of web services, APIs, and IP-based protocols.
• Strong knowledge of computer hardware and networking systems.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to client IT support requests and provide timely resolutions.
• Meet with clients to diagnose software, networking, and hardware issues.
• Provide on-site and remote support for IT hardware and software.
• Coordinate with customers to plan and implement software upgrades and OS installations.
• Manage day-to-day helpdesk operations and track support cases from initiation to resolution.
• Prepare and compile job/service reports.
• Support AV and VC systems.

Skills

IT support

Client handling

Troubleshooting

Time management

Communication

Education

Bachelor's degree in IT/CS

Tools

AV systems

VC systems

Windows OS

Job description

Dear Candidate,

We are pleased to share an exciting opportunity for the position of Technical Support Engineer with our client.

Work Schedule

6 days a week

Interview Process

• First Round: Virtual
• Final Round: Face-to-Face (F2F)

Key Responsibilities

• Responding to client IT support requests and providing timely resolutions.
• Meeting with clients to diagnose software, networking, and hardware issues.
• Providing technical support both on-site and through remote-access systems.
• Understanding client requirements and providing appropriate technical solutions.
• Troubleshooting and repairing hardware malfunctions, software issues, and networking problems.
• Maintaining strong and professional client relationships.
• Tracking and managing IT support cases and work records.
• Preparing and compiling job/service reports.
• Providing support for AV and VC systems.
• Configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, desk/mobile phones, printers/copiers, Windows operating systems, applications, and mobile devices.
• Coordinating with customers to plan and implement software upgrades and OS installations.
• Managing helpdesk support for desktop hardware and software, and coordinating with service providers in case of hardware failures.
• Following up on the procurement and delivery of required hardware and software.
• Managing day-to-day helpdesk operations and handling support cases from initiation through successful resolution.

Required Skills & Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Technical Support Engineer or in a similar IT support role.
• Knowledge of web services, APIs, and IP-based protocols.
• Strong knowledge of computer hardware and networking systems.
• Good time-management and organizational skills.
• Excellent interpersonal and client-handling skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.