System Engineer (L2)

Coral Business Solutions; Ernakulam; On-site; INR 500,000 - 750,000; Full time

Job summary

Coral Business Solutions is seeking a System Engineer Functional (L2) in Aluva, Kerala, to act as a critical escalation point for issue analysis and resolution. The role emphasizes deep technical investigation, data integrity, and collaboration with L1/L3 teams across IT, product, and support.

The candidate should possess strong SQL skills, product knowledge, and the ability to coordinate with customers and internal teams to resolve complex data and application issues.

Qualifications

• Minimum 2 years of relevant experience in technical/application support or a related role.
• Strong SQL and database troubleshooting skills.
• Good understanding of application and database-level issue analysis.
• Basic knowledge of JavaScript, jQuery, HTML, and CSS.
• Strong debugging and problem-solving abilities.
• Good business/domain understanding.
• Familiarity with CRM/ERP systems and ticketing tools.
• Good communication and teamwork skills.

Responsibilities

• Analyze issues escalated by System Engineer - Functional (L2) and identify the root cause.
• Investigate application and database-level issues in detail.
• Resolve data-related issues efficiently while maintaining data integrity.
• Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
• Communicate with customers when additional information or clarification is required.
• Coordinate with the IT team to obtain customer database backups for analysis and testing.
• Replicate customer issues using backup companies/environments.
• Validate SQL queries and resolution steps before live implementation.
• Escalate development-related bugs to Software Engineers (L3) with detailed observations.
• Collaborate with Product Lead (L4) and Support Lead on recurring product issues.
• Support long-term solutions to improve product stability.
• Organize departmental/vertical meetings and prepare concise meeting reports.
• Maintain proper documentation of investigations, resolutions, and technical findings.

Skills

SQL & DB Ops

Troubleshooting

Root Cause Analysis

Data Issue Resolution

Debugging

JavaScript Basics

jQuery Basics

HTML/CSS Basics

ERP/CRM Systems

Ticketing Tools

Customer Communication

Technical Documentation

Business/Domain Understanding

Team Collaboration

Education

B.Tech / B.E. in Computer Science/ Information Technology / BCA / MCA

Tools

Job description

Qualification

B.Tech / B.E. in Computer Science/ Information Technology / BCA / MCA

Qualification

B.Tech / B.E. in Computer Science/ Information Technology / BCA / MCA

Experience

2+ Years

Skills

• SQL & Database Operations
• Application Troubleshooting
• Root Cause Analysis
• Data Issue Resolution
• Debugging & Problem Solving
• JavaScript - Basic
• jQuery - Basic
• HTML & CSS - Basic
• ERP / CRM Systems
• Ticketing Tools
• Customer Communication
• Technical Documentation
• Business/Domain Understanding
• Team Collaboration

Industry

IT / Software / ERP / CRM

Job Description

The System Engineer Functional (L2) role is a critical escalation point for issue analysis and resolution, focusing on deeper technical investigation, data integrity, and collaboration with development teams. This position requires strong SQL skills, product knowledge, technical knowledge, and the ability to work closely with both customers and coordination with L1 Support, L3 Development, IT, Product, and Support teams.

Responsiblity

• Analyze issues escalated by System Engineer - Functional (L1) and identify the root cause.
• Investigate application and database-level issues in detail.
• Resolve data-related issues efficiently while maintaining data integrity.
• Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
• Communicate with customers when additional information or clarification is required.
• Coordinate with the IT team to obtain customer database backups for analysis and testing.
• Replicate customer issues using backup companies/environments.
• Validate SQL queries and resolution steps before live implementation.
• Escalate development-related bugs to Software Engineers (L3) with detailed observations.
• Collaborate with Product Lead (L4) and Support Lead on recurring product issues.
• Support long-term solutions to improve product stability.
• Organize departmental/vertical meetings and prepare concise meeting reports.
• Maintain proper documentation of investigations, resolutions, and technical findings.

Requirements

• Minimum 2 years of relevant experience in technical/application support or a related role.
• Strong SQL and database troubleshooting skills.
• Good understanding of application and database-level issue analysis.
• Basic knowledge of JavaScript, jQuery, HTML, and CSS.
• Strong debugging and problem-solving abilities.
• Good business/domain understanding.
• Familiarity with CRM/ERP systems and ticketing tools.
• Good communication and teamwork skills.

Perference

Candidates with experience in ERP/CRM application support, L2 technical support, SQL-based troubleshooting, issue replication, and coordination with development teams are preferred.

Location

Aluva, Kerala

Salary

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