Customer Support Executive

LB Microtechnologies; Jaipur Municipal Corporation; On-site; INR 300,000 - 500,000; Full time

Job summary

LB Microtechnologies is seeking a customer-oriented ERP support associate in Jaipur to handle inquiries, deliver remote assistance, and train clients on ERP software. You will document issues, coordinate with internal teams, and contribute to knowledge base creation.

Strong communication and troubleshooting skills are required, along with familiarity with ERP concepts and MS Office. This role emphasizes timely resolution and customer satisfaction across channels.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good analytical and troubleshooting abilities.
• Basic understanding of software applications, ERP systems, and databases.
• Ability to learn new technologies quickly.

Responsibilities

• Handle inbound and outbound calls to assist clients with their queries and concerns.
• Provide training, guidance, and support to clients on ERP software and related applications.
• Understand customer issues, record them accurately, and ensure timely resolution.
• Assist clients remotely by accessing their systems through remote desktop tools such as AnyDesk.
• Analyze, test, troubleshoot, and resolve ERP-related issues reported by end users.
• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Escalate unresolved issues to the concerned technical team and follow up until closure.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Coordinate with internal departments to ensure effective issue resolution and customer satisfaction.
• Conduct software demonstrations and user training sessions when required.
• Assist in preparing support documentation, user guides, and FAQs.

Skills

Verbal and written communication

Customer service

Interpersonal skills

Analytical thinking

Learning agility

Tools

AnyDesk remote support

ERP software basics

MS Office

Job description

Role & responsibilities

• Handle inbound and outbound calls to assist clients with their queries and concerns.


• Provide training, guidance, and support to clients on ERP software and related applications.


• Understand customer issues, record them accurately, and ensure timely resolution.


• Assist clients remotely by accessing their systems through remote desktop tools such as AnyDesk.


• Analyze, test, troubleshoot, and resolve ERP-related issues reported by end users.


• Respond to customer inquiries via phone, email, chat, and other communication channels.


• Escalate unresolved issues to the concerned technical team and follow up until closure.


• Maintain accurate records of customer interactions, complaints, and resolutions.


• Coordinate with internal departments to ensure effective issue resolution and customer satisfaction.


• Conduct software demonstrations and user training sessions when required.


• Assist in preparing support documentation, user guides, and FAQs.

Preferred candidate profile

• Excellent verbal and written communication skills.


• Strong customer service and interpersonal skills.


• Good analytical and troubleshooting abilities.


• Basic understanding of software applications, ERP systems, and databases.


• Ability to learn new technologies quickly.


• Proficiency in MS Office (Word, Excel, PowerPoint).