Technical Support with APIs CSS HTML Skills mandatory

Anisha Global Services; Pune District; On-site; INR 450,000 - 550,000; Full time

Job summary

Anisha Global Services in Pune is seeking a technically proficient Technical Support Associate for International Voice & Chat support. You will troubleshoot website hosting and server issues, and assist with WordPress and API integrations to ensure smooth customer experiences.

The role requires at least 1 year in technical support, with a solid understanding of HTML/CSS and web hosting technologies. This is an on-site position with growth opportunities in global client support.

Qualifications

• 1 year of technical support experience.
• Understanding of website technologies, hosting environments, and web servers.
• Basic APIs knowledge is a plus.
• Knowledge of HTML and CSS; WordPress experience helpful.
• Familiarity with widgets and plugins on WordPress.
• Understanding of web hosting, DNS, and server basics.

Responsibilities

• Provide technical support to international customers via Voice & Chat.
• Diagnose and resolve website, hosting, and server-related issues.
• Troubleshoot HTML, CSS, WordPress, and widget-related problems.
• Assist customers with API-related queries and integrations.
• Document customer interactions and resolutions accurately.
• Escalate complex issues to relevant teams when needed.

Skills

APIs (basic)

HTML & CSS

WordPress

Widgets & Plugins

Web Hosting

Servers

Web Servers & App Servers

Troubleshooting

Education

Undergraduate/Graduate

Job description

Job description

Technical Support Associate International Process (Voice & Chat)

Location: Pune

Experience: Minimum 1 Year in Technical Support

Qualification: Undergraduate / Graduate (Both Eligible)

Process: International Voice & Chat (V&A)

CTC: Up to 5 LPA (No flat CTC hikes; salary will be based on current compensation and experience)

Job Summary

We are looking for customer-focused and technically proficient Technical Support Associates to join our International Voice & Chat support team. The ideal candidate should have at least 1 year of technical support experience and possess a good understanding of website technologies, hosting environments, and web servers. You will troubleshoot customer issues, provide technical guidance, and ensure a seamless customer experience through voice and chat support.

Key Responsibilities

• Provide technical support to international customers via Voice & Chat.
• Diagnose and resolve website, hosting, and server-related issues.
• Troubleshoot HTML, CSS, WordPress, and widget-related problems.
• Assist customers with API-related queries and integrations.
• Support web hosting environments, domains, and DNS configurations.
• Understand the basics of Web Servers and Application Servers for troubleshooting.
• Document customer interactions and resolutions accurately.
• Escalate complex technical issues to the appropriate teams when required.
• Ensure high customer satisfaction while meeting quality and productivity metrics.

Required Technical Skills

• Basic understanding of APIs
• Knowledge of HTML & CSS
• Experience working with WordPress
• Understanding of Widgets and Plugins
• Knowledge of Web Hosting
• Basic understanding of Servers
• Fundamentals of Web Servers & Application Servers
• Strong troubleshooting and problem-solving skills