Helpdesk Support Engineer

E4 Software Services; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

E4 Software Services in Chennai is seeking a technical support specialist to assist customers by phone, email, or chat. You will troubleshoot and resolve complex issues and collaborate with internal teams to drive solutions.

You will develop and maintain knowledge base articles, analyze feedback for process improvements, and participate in ongoing training to sharpen technical skills.

Qualifications

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues.
• Collaborate with internal teams to implement solutions.
• Develop knowledge base articles to improve self-service.
• Analyze customer feedback and suggest process improvements.
• Participate in training to enhance technical skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues.
• Collaborate with internal teams to implement solutions.
• Develop knowledge base articles to improve self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Skills

Technical support

Troubleshooting

Collaboration

Knowledge base

Process improvement

Training & development

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.