Technical Support

Kanal Innovative Solutions; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Kanal Innovative Solutions in Chennai, India, is seeking a technical support specialist to assist customers via phone, email, or chat. You will troubleshoot issues, collaborate with internal teams, and create knowledge base articles to help users.

The role requires staying updated with new technologies and industry trends, analyzing feedback, and contributing to product improvements. This is a hands-on support position that values clear communication and customer focus.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements.
• Stay updated with new technologies and industry trends.

Skills

Technical Support

Troubleshooting

Customer Service

Documentation

Communication

Job description

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements.
• Stay updated with new technologies and industry trends.