Technical Service Officer

Deepali Agrawal; Pithoragarh, Bageshwar, Udham Singh Nagar District; On-site; INR 450,000 - 750,000; Full time

Job summary

Deepali Agrawal in India seeks a field sales professional to drive growth at construction sites, support sales teams, and strengthen brand positioning through technical engagement.

You will visit active sites, demonstrate products, train masons and contractors, and gather market insights to identify new opportunities, while ensuring compliant, high-quality service.

Qualifications

• Strong knowledge of construction materials and their applications.
• Excellent communication and influencing abilities.
• Customer-centric mindset with problem-solving skills.
• Analytical and market-aware with field sales experience.
• Ability to work in a target-driven, field-based environment.

Responsibilities

• Identify and visit active construction sites to generate business opportunities.
• Demonstrate product features and technical superiority to influence decisions.
• Convert leads into sales through effective engagement.
• Provide pre-sales and post-sales support to Individual Home Builders.
• Resolve technical queries and issue test certificates when required.
• Conduct on-site training for masons, contractors, and end-users.
• Gather market insights and share with sales and technical teams.
• Organize meets for masons, engineers, contractors, and channel partners.
• Promote value-added products and loyalty initiatives.
• Coordinate with District Officers and Territory Sales Managers for joint initiatives.
• Execute on-ground activations, campaigns, and promotional initiatives as per plan.

Skills

Construction materials

Communication

Customer-centric

Market awareness

Field-based sales

Job description

Role & responsibilities

• To drive business growth by leveraging technical expertise, influencing key stakeholders, and ensuring superior customer engagement at construction sites, while supporting sales teams and strengthening brand positioning.

Key Responsibilities

1. Business Development & Sales Conversion
   • Identify and visit active construction sites to generate business opportunities.
   • Demonstrate product features, benefits, and technical superiority to influence customer decisions.
   • Convert leads into sales through effective engagement and relationship building.
2. Customer Support & Technical Services
   • Provide pre-sales and post-sales support to Individual Home Builders (IHBs).
   • Resolve technical queries promptly and issue test certificates as required.
   • Ensure high levels of customer satisfaction through timely service delivery.
3. Training & Capability Development
   • Conduct on-site training sessions for masons, contractors, and end-users.
   • Build awareness on product application techniques and best practices.
4. Market Intelligence & Opportunity Identification
   • Gather insights on competitor products, pricing strategies, and market trends.
   • Share actionable intelligence with sales and technical teams.
   • Identify emerging business opportunities within the assigned geography.
5. Influencer Engagement & Branding
   • Organize and conduct meets for masons, engineers, contractors, and channel partners.
   • Promote value-added products and loyalty initiatives.
   • Strengthen brand equity through technical credibility and premium positioning.
6. Cross-functional Coordination
   • Collaborate closely with District Officers (DOs) and Territory Sales Managers (TSMs) for joint initiatives.
   • Ensure alignment of activities with overall sales strategy and business priorities.
7. Execution & Compliance
   • Execute on-ground activations, campaigns, and promotional initiatives as per plan.
   • Ensure strict adherence to organizational priorities, pricing policies, and compliance guidelines.

Key Skills & Competencies

• Strong technical understanding of construction materials
• Effective communication and influencing skills
• Customer-centric approach with problem-solving ability
• Market awareness and analytical mindset
• Ability to work in a field-driven, target-oriented environment