Technical Service Officer

Deepali Agrawal; Jehanabad District, West Champaran, Darbhanga; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Deepali Agrawal is seeking a field sales specialist to drive growth at construction sites by showcasing product features, engaging customers, and supporting the sales team. The role emphasizes hands-on technical knowledge of construction materials and strong communication to influence decisions.

You will visit active sites, conduct on-site training, gather market intelligence, coordinate with DOs and TSMs, organize meets with masons and contractors, and ensure compliant execution of campaigns

Qualifications

• Strong technical understanding of construction materials.
• Excellent communication and influencing skills.
• Customer-centric approach with problem-solving ability.
• Market awareness and analytical mindset.
• Ability to work in a field-driven, target-oriented environment.

Responsibilities

• Identify and visit active construction sites to generate business opportunities.
• Demonstrate product features, benefits, and technical superiority to influence customer decisions.
• Convert leads into sales through effective engagement and relationship building.
• Provide pre-sales and post-sales support to Individual Home Builders (IHBs).
• Resolve technical queries promptly and issue test certificates as required.
• Ensure high levels of customer satisfaction through timely service delivery.
• Conduct on-site training sessions for masons, contractors, and end-users.
• Build awareness on product application techniques and best practices.
• Gather insights on competitor products, pricing strategies, and market trends.
• Share actionable intelligence with sales and technical teams.
• Identify emerging business opportunities within the assigned geography.
• Organize and conduct meets for masons, engineers, contractors, and channel partners.
• Promote value-added products and loyalty initiatives.
• Strengthen brand equity through technical credibility and premium positioning.
• Collaborate closely with District Officers (DOs) and Territory Sales Managers (TSMs) for joint initiatives.
• Ensure alignment of activities with overall sales strategy and business priorities.
• Execute on-ground activations, campaigns, and promotional initiatives as per plan.
• Ensure strict adherence to organizational priorities, pricing policies, and compliance guidelines.

Skills

Construction materials

Communication

Influencing

Field sales

Customer engagement

Job description

Role & responsibilities

• To drive business growth by leveraging technical expertise, influencing key stakeholders, and ensuring superior customer engagement at construction sites, while supporting sales teams and strengthening brand positioning.

Key Responsibilities:

1. Business Development & Sales Conversion

• Identify and visit active construction sites to generate business opportunities.
• Demonstrate product features, benefits, and technical superiority to influence customer decisions.
• Convert leads into sales through effective engagement and relationship building.

2. Customer Support & Technical Services

• Provide pre-sales and post-sales support to Individual Home Builders (IHBs).
• Resolve technical queries promptly and issue test certificates as required.
• Ensure high levels of customer satisfaction through timely service delivery.

3. Training & Capability Development

• Conduct on-site training sessions for masons, contractors, and end-users.
• Build awareness on product application techniques and best practices.

4. Market Intelligence & Opportunity Identification

• Gather insights on competitor products, pricing strategies, and market trends.
• Share actionable intelligence with sales and technical teams.
• Identify emerging business opportunities within the assigned geography.

5. Influencer Engagement & Branding

• Organize and conduct meets for masons, engineers, contractors, and channel partners.
• Promote value-added products and loyalty initiatives.
• Strengthen brand equity through technical credibility and premium positioning.

6. Cross-functional Coordination

• Collaborate closely with District Officers (DOs) and Territory Sales Managers (TSMs) for joint initiatives.
• Ensure alignment of activities with overall sales strategy and business priorities.

7. Execution & Compliance

• Execute on-ground activations, campaigns, and promotional initiatives as per plan.
• Ensure strict adherence to organizational priorities, pricing policies, and compliance guidelines.

Key Skills & Competencies:

• Strong technical understanding of construction materials
• Effective communication and influencing skills
• Customer-centric approach with problem-solving ability
• Market awareness and analytical mindset
• Ability to work in a field-driven, target-oriented environment